Application Support Engineer - Junior

Morson Canada; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

An innovative company is on the lookout for a Junior Application Support Engineer to join their dynamic team. This exciting role involves providing application support for Microsoft Dynamics 365, assisting end-users, and resolving issues efficiently. The ideal candidate will be an IT graduate with strong analytical and communication skills, eager to kickstart their career in a supportive environment. You will have the opportunity to engage with various stakeholders, enhance your technical skills, and contribute to the success of the company. If you're passionate about technology and customer service, this role is perfect for you!

Qualifications

• Seeking a motivated Junior Application Support Engineer with strong analytical and communication skills.
• Ideal for IT Graduates looking to start a career in Microsoft Dynamics 365.

Responsibilities

• Provide application support and training for Dynamics 365 modules.
• Diagnose issues, manage support tickets, and ensure timely resolution.

Skills

Analytical Skills

Communication Skills

Troubleshooting Skills

Customer Service

Time Management

Education

IT Graduate

Bachelor's Degree

Tools

Dynamics 365

Jira

Job description

Application Support Engineer - Junior, Permanent, USA
Salary: $35K–$45K USD (based on experience)
Location: 100% Remote (USA-based)

Overview of the Role

Application Support Engineer - Junior

We are seeking a highly motivated Junior Application Support Engineer to join our Team in the US who will be responsible for providing application support and training the end user on the out-of-the-box and custom functionality developed for Sales, Dynamics 365 Project Operations, and Dynamics 365 Customer Insights modules. The ideal candidate will possess strong analytical skills, excellent communication abilities, and experience supporting business applications. This role is best suited for IT Graduates who are looking to start a career in Microsoft Dynamics 365 as Functional, Technical, Support Consultants, etc.

Key Responsibilities

1. Primary point of contact for all issues and enquiries related to Dynamics 365 Customer Engagement (CE) Apps, providing timely resolution and assistance to end-users.
2. Investigate, diagnose, and analyze reported issues and errors within the Dynamics 365 applications, utilizing troubleshooting techniques and diagnostic tools to identify root causes and propose effective solutions.
3. Manage and prioritize incoming support tickets and service requests through our ticketing system (Jira), ensuring SLA compliance and timely resolution of issues to minimize business impact.
4. Provide training and guidance to end-users on best practices, system functionalities, and new features within Dynamics 365 applications, empowering users to maximize productivity and efficiency.
5. Assist with configuration changes, customization requests, and system enhancements within Dynamics 365 CE and D365 F&O, collaborating with internal stakeholders and development teams to implement changes efficiently and accurately.
6. Regression testing bug fixes, change requests, internal project developments, and Microsoft releases.
7. Support integration processes and data management activities between Dynamics 365 CE, D365 F&O, and other integrated systems, ensuring data integrity, accuracy, and consistency across platforms.
8. Create comprehensive documentation including troubleshooting guides, knowledge base articles, and FAQs to facilitate self-service support and knowledge sharing among end-users and app support team members.
9. Monitor system performance, health, and security parameters within Dynamics 365 applications, proactively identifying potential issues and resolving them efficiently.

Desired Experience

1. IT graduate, associate, bachelor’s or similar educational background.
2. Experience providing technical support, troubleshooting skills, and customer service.
3. Analytical, requirements gathering, and time management skills.
4. Ability to lead and develop trusted relationships with key stakeholders.
5. Any IT certifications or MS Certifications desirable.
6. Excellent presentation, written, and verbal English skills.
7. Results-oriented and self-motivated to deliver with excellence.