Video Support Engineer Junior

Digital Management Llc; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Junior Video Support Engineer to enhance user experiences with Video Collaboration systems. This role involves providing essential support and training, developing user resources, and troubleshooting virtual meeting issues. Join a dynamic team committed to delivering high-quality digital services while enjoying a supportive work environment that values your contributions. With a focus on professional development and diverse perks, this opportunity is perfect for those looking to grow their careers in the tech industry.

Benefits

Tuition Assistance

401k Matches

Pet Insurance

Discount Tickets

Wellness Programs

Qualifications

• 2-3 years of experience in technical support roles.
• Familiarity with Video Collaboration systems is essential.

Responsibilities

• Provide end-user support for Video Collaboration systems.
• Develop user guides and assist in troubleshooting issues.

Skills

Video Collaboration Systems

Technical Support

User Training

Education

High School Diploma

Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is looking for a Video Support Engineer Junior to join us.

Duties and Responsibilities

1. Provide end-user support and training services to CBP’s user community for Video Collaboration (VC) systems.
2. Develop User Guides, Cheat Sheets, and QRGs for VC systems.
3. Assist in troubleshooting user issues when hosting or joining virtual meetings.
4. Apply fundamental concepts on technical assignments.
5. Perform work that requires practical experience and training.
6. Work is performed under supervision.

Qualifications

Education and Experience

• High School diploma with 2-3 years of experience.

Required and Desired Skills/Certifications

• Applies fundamental concepts, processes, practices, and procedures on technical assignments.
• Performs work that requires practical experience and training.
• Familiarity with Video Collaboration (VC) systems.

Additional Requirements

Successful completion of a Public Trust background investigation and a Public Trust clearance.

Minimum Citizenship Status Required

Must be a U.S. Citizen.

Physical Requirements

No physical requirements needed for this position.

Location

Remote, US.

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits, including:

• Convenience/Concierge services such as virtual visits, pet insurance, commuter benefits, discount tickets for movies, travel, and more.
• Development opportunities including performance management, continuing education, tuition assistance, and career advancement.
• Financial benefits like 401k matches, financial wellness education, and insurance options.
• Recognition programs including awards, service anniversaries, and peer acknowledgment.
• Wellness programs including healthcare benefits, wellness screenings, and health initiatives.

Employees are valued for their talents and contributions. We take pride in helping our customers achieve their goals, contributing to the overall success of the company.

***************** No Agencies Please *****************

Applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.