Video Support Engineer Junior

DMI (Digital Management, Inc.); United States; Remote; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Junior Video Support Engineer to enhance user experiences with Video Collaboration systems. In this role, you will be responsible for providing end-user support, developing user guides, and troubleshooting during virtual meetings. This position offers a unique opportunity to grow your technical skills in a supportive environment while contributing to essential projects that impact the user community. If you are passionate about technology and eager to help others, this role is perfect for you.

Qualifications

• 2-3 years of experience in technical support roles.
• Familiarity with Video Collaboration systems.

Responsibilities

• Provide user support and training for Video Collaboration systems.
• Assist in troubleshooting issues during virtual meetings.

Skills

Technical Concepts Understanding

Video Collaboration Systems

Education

High School Diploma

Job description

Video Support Engineer Junior

Job ID: 2025-27938

Category: Creative/UX

Location: US-Remote

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. We focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, supporting public sector agencies and commercial enterprises worldwide. Recognized as a Top Workplace, we are committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com.

About the Opportunity

DMI, LLC is seeking a Video Support Engineer Junior to join our team.

Duties and Responsibilities:

• Provide end-user support and training for Video Collaboration (VC) systems to CBP's user community.
• Develop user guides, cheat sheets, and quick reference guides for VC systems.
• Assist in troubleshooting user issues during virtual meetings.
• Apply fundamental technical concepts on assignments.
• Perform work requiring practical experience and training, under supervision.

Qualifications

Education and Experience:

• High School diploma with 2-3 years of experience.

Skills and Certifications:

• Fundamental understanding of technical concepts, processes, and procedures.
• Practical experience with Video Collaboration (VC) systems.

Additional Requirements: Successful completion of a Public Trust background investigation and clearance.

Citizenship: Must be a U.S. Citizen.

Physical Requirements: No physical requirements needed.

Location: Remote, US.