Application Support Engineer, India, Oex

Lever, Inc.; United States; Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Lever, Inc. is seeking an experienced Exchange Production Support engineer to safeguard the firm’s 24x7 crypto trading platform and related systems. You will provide L2/L3 support for sales, business users, and institutional clients, owning production incidents and release activities.

You will work with Linux/Java-based systems, scripts, and monitoring tools; knowledge of FIX/APIs and trading domain is required. Weekend and shift work may be necessary.

Formación

• 2+ years in production support in finance or trading domains.
• Strong Linux/Java background with scripting experience.
• Experience with FIX protocol and APIs is required.
• Familiarity with cloud and DevOps utilities.
• Knowledge of monitoring and alerting tools.

Responsabilidades

• Provide L2/L3 support for global production systems.
• Identify, triage and resolve production incidents end-to-end.
• Own release activities, audits, and BCP exercises.
• Monitor infrastructure and automate alerts for stability.
• Suggest process improvements and automation opportunities.

Conocimientos

Production support

UNIX/Linux

SQL scripting

FIX & APIs

Cloud & DevOps

Monitoring tools

ITIL

English comms

Trading systems

Shift work

Herramientas

Grafana

Prometheus

Control-M

ITRS Geneos

Dynatrace

Descripción del empleo

Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.

Responsibilities

• User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
• Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
• Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.
• Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
• Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.

Required Skills

• 2+ years of production support experience preferably within the Banking or Financial Service industry.
• Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.
• Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
• Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
• Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
• Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
• Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
• Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
• Self-starter and able to quickly pickup new concepts, business areas and technologies.
• Open to shift work and weekend support.