Application Support Engineer / Consultant - Trading

Client Server; Houston (TX); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Diverse culture

Excellent career growth opportunities

Hybrid work arrangement

Job summary

Client Server in Houston is seeking an Applications Support Engineer/Consultant to work directly with energy trading customers, solving complex issues and guiding product development. The role sits at the intersection of technology, trading and customer success, delivering onboarding, integrations and training.

You will own the technical relationship across the lifecycle, visit clients in the Houston area, and enjoy a diverse culture with strong career growth as the company scales.

Qualifications

• Experience in a technical, client-facing role.
• Experience supporting clients on software applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management.
• Good commercial awareness with relationship-building ability.
• Strong interest in AI and its commercial uses.
• US citizen or valid Green Card.

Responsibilities

• Own the technical relationship throughout the customer lifecycle.
• Investigate complex technical issues and coordinate incident resolution.
• Deliver onboarding, product training and workflow optimisation.
• Collaborate with Product and Engineering teams to improve the platform.
• Support pre-sales engagements on technical feasibility and integration planning.

Skills

Client facing

Troubleshooting

Communication

Stakeholder management

AI interest

Software support

Job description

Application Support Engineer / Consultant Houston to $100,000

Are you a technically minded client facing Application Support Engineer professional who enjoys working directly with customers, solving complex technical problems and influencing product development?

You could be progressing your career at a fast-growing technology company that is transforming global energy markets with AI powered trading and market intelligence solutions.

As an Application Support Engineer, you'll become the trusted technical advisor to some of the world's leading energy trading firms and brokers, helping them maximise the value of innovative trading technology. Sitting at the intersection of technology, trading and customer success, you'll work closely with clients as well as Product and Engineering teams to deliver exceptional technical support, seamless integrations and continuous platform improvements.

You'll own the technical relationship throughout the customer lifecycle, ensuring client environments remain reliable, high performing and aligned with their business objectives. From investigating complex technical issues and coordinating incident resolution through to delivering onboarding, product training and workflow optimisation, you'll play a pivotal role in customer success.

You'll also partner with the commercial team during pre-sales engagements, advising on technical feasibility, integration requirements and implementation planning. As the voice of the customer, you'll translate real-world trading workflows into valuable product insights, helping to shape the future direction of the platform.

Location:

You'll join colleagues in the Houston office with some client visits, also in the Houston area and flexibility to work from home once a week.

About you:

• You have experience in a similar technical, client facing, role such as Application Support, Technical Support, Solutions Consultant, Technical Account Manager
• You have experience of supporting clients on software applications
• You have strong troubleshooting and problem solving skills with the ability to investigate complex technical issues
• You have excellent communication and stakeholder management skills, comfortable working with both technical and business stakeholders
• You have good commercial awareness and the ability to build trusted relationships with customers
• You have a strong interest in AI and its commercial uses, likely to have your own projects and tools
• You are a US citizen or hold a valid Green Card

What\'s in it for you:

As an Application Support Engineer / Consultant you will receive a competitive package:

• Competitive base salary to $100,000
• Diverse culture
• Excellent career growth opportunities as the company scales