Application Support Engineer: AI-Driven Troubleshooting & ETL

Allvue Systems; Coral Gables (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Coverage

Udemy Access

401K Match

Year-end Bonus

Flexible PTO

Donation Matching

Team Building Activities

Job summary

Allvue Systems in Florida seeks an Application Support Engineer 1 (ASE 1) to own support tickets, triage issues, and deliver surface-level to deep-dive troubleshooting for clients in the Private Capital and Credit markets.

The role emphasizes strong communication, collaboration with cross-functional teams, and the use of AI-powered tools to improve documentation and productivity, with a plus for Accounting familiarity and MS Business Central NAV/CRM experience.

Qualifications

• Proficiency in conducting in-depth analysis, complex technical troubleshooting, and issue resolution.
• Strong hands-on experience in ETL and Data Warehousing.
• Strong research skills to advance investigations through written knowledge articles, training videos, and hands-on testing.
• Ability to effectively use generative AI tools to support research, troubleshooting, problem-solving, documentation, and day-to-day productivity.
• Ability to learn and effectively apply new AI-powered tools and technologies within established workflows and business practices.
• Effectively communicate problem concepts, replication steps, root cause analysis, and resolutions to both technical and non-technical audiences.
• Knowledge of Accounting and familiarity with Business Central NAV / CRM is a plus
• Understanding of Business Intelligence concepts
• Familiarity with JIRA ticketing systems.

Responsibilities

• Conduct technical troubleshooting, identify root causes, and deliver solutions.
• Deliver exceptional support, demonstrating problem-solving skills, and ensuring excellent customer service.
• Proactively solve problems independently.
• Manage support tickets through the JIRA ticketing system, email, or phone submissions.
• Seek ways to enhance productivity and improve client satisfaction.
• Exhibit time-management and organizational skills to set reasonable deadlines for issue resolution.
• Leverage available AI-powered tools to support troubleshooting, research, documentation, and customer communications, while validating AI-generated information for accuracy and appropriateness.
• Demonstrate soft skills to communicate politely, professionally, and promptly with clients to explain complex issues and solutions.
• Collaborate with cross-functional team members (Development, Professional Services, Cloud Operations, Customer Success Managers, etc.) to enhance products and services.

Job description

Allvue Systems in Florida seeks an Application Support Engineer 1 (ASE 1) to own support tickets, triage issues, and deliver surface-level to deep-dive troubleshooting for clients in the Private Capital and Credit markets.

The role emphasizes strong communication, collaboration with cross-functional teams, and the use of AI-powered tools to improve documentation and productivity, with a plus for Accounting familiarity and MS Business Central NAV/CRM experience.