Application Support Engineer-2

Realign Llc; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Realign Llc is seeking an Application Support Engineer in Jacksonville, FL to provide L2 production support for critical investment banking applications. The role requires Oracle/PL-SQL expertise, Unix/Linux experience, and exposure to ITIL processes.

Familiarity with AWS-like or GCP environments and monitoring tools is a plus. As part of the IT operations team, you will assist in incident management, service requests, and problem resolution while contributing to DevOps and automation efforts

Qualifications

• Must have experience in Production Support and L2 support for critical applications.
• Knowledge of Oracle databases and PL-SQL is required.
• Unix/Linux operating systems experience is essential.
• Cloud exposure to Google Cloud Platform (GCP) is preferred.
• Familiarity with ITIL processes including Incident, Problem, Change, and Request Management.

Responsibilities

• Provide L2 production support for critical investment banking applications.
• Handle incident management, service requests, and problem resolution in a timely manner.
• Collaborate on DevOps/automation initiatives and monitoring improvements.

Skills

PL-SQL

Unix/Linux

Oracle

GCP

ITIL

Monitoring tools

DevOps

Automation

Change Management

L2 support

Tools

Grafana

Splunk

Geneos

Ansible

Control-M

Terraform

GitHub/GitHub Action

Job description

Operating System experience: UNIX or Linux

Cloud: GCP

Production Support, PL-SQL, Unix, ITIL (Incident Management, Service Request, Problem Management,

Knowledge of any monitoring tools good to have, Understanding of DevOps/automation good to have

Associate is expected to provide L2 support for critical investment banking applications

Job Type

Full Time

Job Category

IT

Job Title

Application Support Engineer

Location

Jacksonville, FL

Job Description

Must Have Technical/Functional Skills

• Database: Oracle
• Operating System experience: UNIX or Linux
• Cloud: GCP
• Tools- Grafana, Splunk, Geneos, Ansible, Control-M, Terraform, GitHub/GitHub Action

Roles & Responsibilities

• Production Support, PL-SQL, Unix, ITIL (Incident Management, Service Request, Problem Management, Change Management, Continual Service Improvement), GCP.
• Knowledge of any monitoring tools good to have, Understanding of DevOps/automation good to have
• Associate is expected to provide L2 support for critical investment banking applications

Required Skills

DevOps Engineer Senior Email Security Engineer