Application Support Engineer

Appathon.Ai; Liberty (NC); On-site; USD 90,000 - 110,000; Full time

Job summary

Appathon.Ai is seeking an Application Support Engineer for manufacturing systems in Liberty, NC. The role covers Level 2/3 support for Siemens Opcenter MOM and Ignition SCADA, troubleshooting issues across applications, interfaces, and data, and maintaining manufacturing workflows and master data onsite.

Ideal candidates will have 3–5 years in manufacturing support, strong debugging skills, and experience with MES/MOM and SCADA.

Qualifications

• Bachelor's degree or equivalent technical field required.
• 3–5 years in application support in manufacturing/production.
• Experience with MES/MOM, SCADA, or manufacturing apps.
• Strong troubleshooting, incident management, and root cause analysis skills.
• Experience supporting 24x7 manufacturing operations.

Responsibilities

• Provide Level 2/3 support for Siemens Opcenter MOM and Ignition SCADA.
• Troubleshoot application, interface, integration, and data issues.
• Support manufacturing workflows, traceability, and electronic work instructions.
• Configure and maintain application settings, master data, and workflows.
• Support Ignition Gateway, Vision, Perspective, alarms, dashboards, and reports.
• Perform root cause analysis and assist in major incident recovery.

Skills

Siemens Opcenter Execution / MOM

Manufacturing Operations Management

Manufacturing process modeling

Production workflows and execution

Ignition SCADA / Ignition Gateway

OEE monitoring

Traceability / genealogy

Shop-floor data collection

SQL queries

Basic Python / Java

REST APIs

Education

Bachelor's degree in Computer Science / IT / Engineering

Job description

Application Support Engineer – Manufacturing Systems | Liberty, NC

We are hiring an Application Support Engineer – Manufacturing Systems for a contract opportunity in Liberty, North Carolina.

Position: Application Support Engineer – Manufacturing Systems Location: Liberty, NC Work Model: Onsite Employment Type: Contract Experience: 3–5 Years Travel: Up to 10%

Key Responsibilities

• Provide Level 2/3 application support for Siemens Opcenter MOM and Ignition SCADA.
• Troubleshoot application, interface, integration, and data-related production issues.
• Support manufacturing workflows, production execution, traceability, genealogy, and electronic work instructions.
• Configure and maintain manufacturing application settings, workflows, and master data.
• Support Ignition Gateway, Vision, and Perspective, including HMI screens, alarms, dashboards, and reports.
• Perform root cause analysis and support major incident recovery.
• Participate in application deployments, upgrades, testing, and production cutovers.
• Develop and maintain SOPs, technical documentation, and knowledge articles.
• Collaborate with manufacturing, automation, engineering, quality, and IT teams.
• Identify opportunities for continuous improvement and process automation.

Required Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or a related technical field.
• 3–5 years of application support experience in a manufacturing or production environment.
• Experience with MES/MOM, SCADA, or manufacturing applications.
• Strong experience in production support, troubleshooting, incident management, and root cause analysis.
• Experience supporting 24x7 manufacturing operations.
• Strong communication, analytical, and problem-solving skills.

Required Technical Skills

• Siemens Opcenter Execution / MOM
• Manufacturing Operations Management (MOM)
• Manufacturing process modeling
• Production workflows and execution
• Ignition SCADA and Ignition Gateway
• OEE monitoring
• Traceability and genealogy
• Shop-floor data collection
• SQL queries and stored procedures
• Basic Python, Java, or similar scripting
• REST APIs and web services

Preferred Qualifications

• Strong hands-on experience with Siemens Opcenter and Ignition SCADA.
• Manufacturing and plant operations experience.
• Experience with Kaizen or continuous improvement initiatives.
• Experience supporting integrated manufacturing applications and interfaces.
• Strong technical documentation skills.

Ideal candidates should have direct hands-on experience supporting MES/MOM and SCADA platforms in a manufacturing environment, with the ability to troubleshoot production-critical application and integration issues onsite.

Required Qualifications:

• Bachelor's degree in Computer Science, IT, Engineering, or a related technical field.
• 3–5 years of application support experience in a manufacturing or production environment.
• Experience with MES/MOM, SCADA, or manufacturing applications.
• Strong experience in production support, troubleshooting, incident management, and root cause analysis.
• Experience supporting 24x7 manufacturing operations.
• Strong communication, analytical, and problem-solving skills.

Required Technical Skills

• Siemens Opcenter Execution / MOM
• Manufacturing Operations Management (MOM)
• Manufacturing process modeling
• Production workflows and execution
• Ignition SCADA and Ignition Gateway
• OEE monitoring
• Traceability and genealogy
• Shop-floor data collection
• SQL queries and stored procedures
• Basic Python, Java, or similar scripting
• REST APIs and web services

Preferred Qualifications:

• Strong hands-on experience with Siemens Opcenter and Ignition SCADA.
• Manufacturing and plant operations experience.
• Experience with Kaizen or continuous improvement initiatives.
• Experience supporting integrated manufacturing applications and interfaces.
• Strong technical documentation skills.

Ideal candidates should have direct hands-on experience supporting MES/MOM and SCADA platforms in a manufacturing environment, with the ability to troubleshoot production-critical application and integration issues onsite.