Application Support Engineer
iFlow Inc.
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Job summary
iFlow Inc. in North Carolina is seeking an Application Support Engineer with 3+ years of experience to support MES/MOM, SCADA, and related manufacturing systems in a production environment.
The role focuses on troubleshooting, system reliability, incident management, and continuous improvement to maximize uptime. You will collaborate with manufacturing, quality, automation, engineering, and IT teams to resolve issues, deploy enhancements, and maintain documentation, SOPs, and knowledge articles
Qualifications
- 3-5 years of application support experience in a manufacturing environment.
- Experience supporting MES/MOM, SCADA, or manufacturing applications.
- Experience with production support, incident management, and troubleshooting.
- Experience working within 24x7 manufacturing operations.
Responsibilities
- Application Support & Incident Management.
- Provide Level 2 and Level 3 support for Siemens Opcenter MOM and Ignition SCADA applications.
- Monitor manufacturing application performance and proactively identify issues before they impact production.
- Troubleshoot and resolve applications, interface, and data-related incidents within SLA targets.
- Analyze recurring issues and participate in root cause analysis activities.
- Support major incident recovery activities and plant production needs.
- Maintain incidents, problem, and change records within the IT service management platform.
- Support production workflows, electronic work instructions, genealogy, traceability, and manufacturing execution processes.
- Configure and maintain master data, workflows, production models, and application settings.
- Assist with application deployments, upgrades, patches, and testing activities.
- Ignition SCADA: Support and maintain Ignition Gateway, Vision, and Perspective; develop screens and dashboards.
- Participate in Change & Release Management and Kaizen initiatives.
Skills
Education
Job description
We are seeking a highly motivated and experienced Application Support Engineer with 3+ years of experience to join our dynamic Manufacturing Systems & Applications team. This position is ideal for a candidate with experience supporting Manufacturing Execution Systems (MES/MOM), SCADA platforms, and integrated manufacturing applications in a production environment, with a strong focus on troubleshooting, system reliability, and continuous improvement. The successful candidate will be responsible for supporting and maintaining Siemens OpsCenter MOM, Ignition SCADA, and related manufacturing systems, resolving application issues, performing root cause analysis, implementing system enhancements, and collaborating with manufacturing, quality, automation, engineering, and IT teams to ensure maximum system availability and operational efficiency.
- Application Support & Incident Management
- Provide Level 2 and Level 3 support for Siemens Opcenter MOM and Ignition SCADA applications.
- Monitor manufacturing application performance and proactively identify issues before they impact production.
- Troubleshoot and resolve applications, interface, and data-related incidents within SLA targets.
- Analyze recurring issues and participate in root cause analysis activities.
- Support major incident recovery activities and plant production needs.
- Maintain incidents, problem, and change records within the IT service management platform.
- Support production workflows, electronic work instructions, genealogy, traceability, and manufacturing execution processes.
- Configure and maintain master data, workflows, production models, and application settings.
- Assist with application deployments, upgrades, patches, and testing activities.
- Support and maintain Ignition Gateway, Vision, and Perspective applications.
- Develop and modify HMI screens, reports, dashboards, alarms, and historian configurations.
- Monitor SCADA performance and resolve communication issues.
- Support data collection and visualization requirements for manufacturing operations.
- Participate in application deployments and release activities.
- Execute testing plans for system updates and enhancements.
- Ensure proper documentation and validation of changes.
- Support production cutovers and post-deployment monitoring.
- Identify opportunities to improve application stability and operational efficiency.
- Participate in Kaizen and digital manufacturing initiatives.
- Recommend automation opportunities to reduce manual activities.
- Develop and maintain support documentation, SOPs, and knowledge articles.
- Bachelor's Degree in: Computer Science or Information Technology Engineering
- 3-5 years of application support experience in a manufacturing environment.
- Experience supporting MES/MOM, SCADA, or manufacturing applications.
- Experience with production support, incident management, and troubleshooting.
- Experience working within 24x7 manufacturing operations.
- Manufacturing process modeling
- Production execution and workflow management
- Manufacturing Operations Management (MOM)
- Traceability & Genealogy
- SQL Query Development
- Stored Procedures
- Basic Python, Java, or scripting knowledge
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