Application Support Engineer

TechDigital Group; Denver (CO); On-site; USD 80,000 - 110,000; Full time

Job summary

TechDigital Group is seeking a candidate for production support of Varicent ICM applications located in Denver, Colorado. The role involves managing production support processes, ensuring data integrity, and supporting business queries. Candidates should have hands-on experience with Varicent ICM tools and be adept in ICM and ELT consulting. Responsibilities include monitoring system performance and managing incident tickets according to SLA requirements. Our firm values proactive problem solvers for our technology-driven team.

Qualifications

• Hands-on experience in Varicent ICM tool - Composer, Web Reports, Web forms.
• Experience in implementation, maintenance, and development support for ICM.
• Experience with data troubleshooting and production support.

Responsibilities

• Manage production support for Varicent ICM applications.
• Monitor daily/monthly runs and ensure timely execution.
• Troubleshoot and resolve data, calculation, and payout issues.
• Manage incident, problem, and change tickets under SLA-driven support.

Skills

Experience with Varicent ICM tool

ICM and ELT consulting experience

Release management

Application support based on ITIL

Job description

Must have skills

• Hands-on experience in Varicent ICM tool - Composer, Web Reports, Web forms, Configure, Workflow, Schedule modules, pipe configuration (ELT).
• Experience as ICM and ELT consultant in implementation, maintenance and development support and design projects. Support business queries and other adhoc reports or extract.
• Experience in Release management
• Specifications, Test cases, build, test, production support and deployments.
• Needs to have experience in Application support of production systems based on ITIL methodology.

Preferred skills

• Varicent professional to manage end-to-end production support, system stability, and continuous enhancements for Incentive Compensation Management (ICM) solutions.

Detailed Job Description Production Support & Operations

• Responsible for managing prod support assessing for Varicent ICM applications.
• Monitor daily/monthly runs and ensure timely execution.
• Troubleshoot and resolve data, calculation, and payout issues
• Ensure data integrity and reconciliation between source systems and Varicent outputs.
• Manage incident, problem, and change tickets (SLA-driven support).
• Support month end activities, lock/unlock cycles, and validations.

Enhancements & Development

• Design and implement enhancements in compensation plans, rules, and workflows.
• Improve system performance via model optimization and tuning.
• Participate in new feature development, releases, and deployments.