Product Support Engineer

TechDigital Group; Bellevue (WA); On-site; USD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking a skilled software developer with extensive experience in troubleshooting and debugging technical systems. This role involves working with AWS tools and SQL technologies to support large-scale enterprise applications. The ideal candidate will have a strong understanding of web services and data systems, as well as excellent communication and cross-team coordination skills. Join a dynamic team where your contributions will enhance technical workflows and improve overall application performance in a collaborative environment.

Qualifications

• 5+ years in software development or technical support.
• Experience with troubleshooting and AWS tools.

Responsibilities

• Identify performance issues in enterprise applications.
• Document findings and troubleshoot technical systems.

Skills

Software Development

Troubleshooting Technical Systems

Debugging

AWS

SQL

Communication Skills

Cross-team Coordination

Agile Methodologies

Education

Bachelor's Degree in Computer Science

Equivalent Work Experience

Tools

AWS CloudWatch

S3

EMR

Lambda

Glue

Athena

Varicent ICM

SAP Callidus

HANA

Job description

Basic qualifications:

• 5+ years of software development, or 5+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience troubleshooting and documenting findings
• Bachelor's degree in computer science, Engineering, or a related technical field, or equivalent work experience
• Knowledge of AWS, Varicent ICM, ETL, SQL-based technologies
• Demonstrable understanding of web services, data systems, technical workflows, and software development lifecycle

Preferred Qualifications:

• 5+ years of software development, or 5+ years of technical support experience
• Experience with ETL systems, SQL
• Experience using AWS tools, including AWS CloudWatch, S3, EMR, Lambda, Glue, Athena
• Experience with Varicent, SAP Callidus, HANA (optional)
• Experience supporting large-scale enterprise applications (internal or external facing)
• Experience with Security and SOX Compliance regulations
• 2+ years of experience writing SQL queries and scripts in programming languages such as Java, Python, etc.
• Familiarity with ITIL processes
• Knowledge of Agile software development methodologies
• Good written and verbal communication skills
• Cross-team coordination skills to resolve issues
• Knowledge of networking concepts

Ability to identify performance issues in enterprise applications.