Application Support & Enablement Specialist

JuniperCommerce; Atlanta, Northern (GA, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Collaborative culture

Growth opportunities

Job summary

ANDMORE is seeking a Business Application Coordinator to provide responsive support for Business Enablement systems and workflows. You will be the primary contact for incoming service requests and help keep operations on track from ticket intake to resolution.

Based in Atlanta, this onsite role requires strong communication, organization, and curiosity to diagnose issues across teams and drive requests through resolution with cross-functional stakeholders.

Qualifications

• Two or more years in a help desk, service desk, or related role.
• Experience with Jira or similar ticketing system preferred.
• Strong written and verbal communication and multitasking abilities.

Responsibilities

• Monitor, triage, prioritize, and respond to Business Enablement tickets.
• Provide Tier 1 support for applications, access, workflows, and reports.
• Gather complete information, reproduce issues, document steps, and determine resolution paths.
• Escalate complex or sensitive issues to owners or vendors and follow through.
• Provide cross-functional help desk coverage during peak periods and events.
• Communicate ticket status, next steps, and resolution details professionally.
• Maintain ticket records, categories, priorities, notes and closures for reporting.
• Create knowledge articles, FAQs, and troubleshooting guides.
• Identify recurring issues and suggest practical improvements.

Skills

Help desk

Customer support

Communication

Problem solving

Education

Bachelor's degree preferred

Tools

Jira

Job description

ANDMORE is seeking a Business Application Coordinator to provide responsive support for Business Enablement systems and workflows. You will be the primary contact for incoming service requests and help keep operations on track from ticket intake to resolution.

Based in Atlanta, this onsite role requires strong communication, organization, and curiosity to diagnose issues across teams and drive requests through resolution with cross-functional stakeholders.