Business Applications Support Desk Specialist

Adroit Partners, LLC; Houston (TX); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Adroit Partners, LLC is seeking a Business Application Support Service Desk Representative I to provide first-line support for critical business applications across the organization. You will handle inquiries via phone, email, chat and self-service channels, log incidents, and guide users through solutions with clear, step-by-step instructions.

The role emphasizes strong customer service, technical aptitude, and problem-solving while maintaining service levels and striving for high first-contact

Qualifications

• Associate's Degree or equivalent technical certificate required.
• Relevant experience in computer science, technical support, process improvement, or the funeral industry may substitute for required education on a year-for-year basis.
• Bachelor's Degree preferred.

Responsibilities

• Serve as the primary point of contact for end users seeking assistance with business applications.
• Provide support through phone, email, chat, and self-service channels.
• Log and document 100% of support requests within the ticket management system.
• Escalate unresolved issues following established procedures.
• Meet service level agreements and share knowledge with the team.

Skills

Customer service

Troubleshooting

Communication

Multitasking

Windows OS

Microsoft Office

Ticketing system

Education

Associate's Degree or technical certificate

Bachelor's degree (preferred)

Tools

Microsoft Windows

Microsoft Office Suite

Ticket management system

Job description

Adroit Partners, LLC is seeking a Business Application Support Service Desk Representative I to provide first-line support for critical business applications across the organization. You will handle inquiries via phone, email, chat and self-service channels, log incidents, and guide users through solutions with clear, step-by-step instructions.

The role emphasizes strong customer service, technical aptitude, and problem-solving while maintaining service levels and striving for high first-contact