Business Application Coordinator

JuniperCommerce; Atlanta, Northern (GA, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Collaborative culture

Growth opportunities

Job summary

ANDMORE is seeking a Business Application Coordinator to provide responsive support for Business Enablement systems and workflows. You will be the primary contact for incoming service requests and help keep operations on track from ticket intake to resolution.

Based in Atlanta, this onsite role requires strong communication, organization, and curiosity to diagnose issues across teams and drive requests through resolution with cross-functional stakeholders.

Qualifications

• Two or more years in a help desk, service desk, or related role.
• Experience with Jira or similar ticketing system preferred.
• Strong written and verbal communication and multitasking abilities.

Responsibilities

• Monitor, triage, prioritize, and respond to Business Enablement tickets.
• Provide Tier 1 support for applications, access, workflows, and reports.
• Gather complete information, reproduce issues, document steps, and determine resolution paths.
• Escalate complex or sensitive issues to owners or vendors and follow through.
• Provide cross-functional help desk coverage during peak periods and events.
• Communicate ticket status, next steps, and resolution details professionally.
• Maintain ticket records, categories, priorities, notes and closures for reporting.
• Create knowledge articles, FAQs, and troubleshooting guides.
• Identify recurring issues and suggest practical improvements.

Skills

Help desk

Customer support

Communication

Problem solving

Education

Bachelor's degree preferred

Tools

Jira

Job description

ANDMORE® is a wholesale market maker that fuels opportunities for buyers and sellers to connect, grow, and prosper through physical markets, design centers, and digital channels.

We own and operate the largest wholesale showroom campuses in the world where retailers and designers source products for their stores and clients while also enabling 24/7 commerce through our digital marketplace. By integrating in-person and online experiences, we empower our customers to grow year-round as their business needs evolve.

About the Role

The Business Application Coordinator provides responsive, customer-focused support for Business Enablement systems, tools, workflows, and related operational processes. This role serves as a primary point of contact for incoming service requests, resolves routine issues, documents solutions, and coordinates escalations so employees can work effectively and business operations remain on track.

While the position is anchored within Business Enablement, it also provides cross-functional support as priorities and ticket volumes require. The ideal candidate is service-oriented, organized, technically curious, and comfortable working across teams to diagnose issues, communicate clearly, and drive requests through resolution.

What You’ll Do

• Monitor, triage, prioritize, and respond to Business Enablement help desk tickets in accordance with established service expectations and business impact.
• Provide Tier 1 support for supported applications, platforms, access requests, workflows, reports, and business processes, resolving issues directly whenever possible.
• Gather complete information from requestors, reproduce reported issues, document troubleshooting steps, and identify the appropriate path to resolution.
• Escalate complex, recurring, security-sensitive, or system-level issues to the appropriate system owner, administrator, technology partner, or vendor and remain accountable for follow-through.
• Provide cross-functional help desk coverage for other departments as needed, particularly during periods of increased ticket volume, system implementations, market cycles, or team absences.
• Communicate ticket status, next steps, expected timing, workarounds, and resolution details in a clear and professional manner.
• Maintain accurate ticket records, categories, priorities, notes, attachments, resolutions, and closure information to support reporting and continuous improvement.
• Create and maintain knowledge articles, frequently asked questions, quick-reference guides, and standard troubleshooting documentation.
• Identify recurring issues, service gaps, and process inefficiencies; share trends with Business Enablement leaders and recommend practical improvements.
• Support user acceptance testing, system releases, process changes, training, and adoption activities for Business Enablement initiatives.
• Partner with business stakeholders, system administrators, Technology, Finance, Sales, Leasing, Operations, and other functions to coordinate solutions and provide consistent employee experience.
• Handle system, employee, customer, and business information with appropriate confidentiality, accuracy, and care.

What You’ll Bring

Qualifications and Experience:

• Two or more years of experience in a help desk, service desk, application support, business operations, customer support, or related role.
• Experience working in a ticketing system and managing requests from intake through resolution; experience with Jira or a comparable platform is preferred.
• Ability to troubleshoot routine application, access, workflow, data, and process issues using structured problem-solving techniques.
• Strong written and verbal communication skills, including the ability to explain solutions to users with varying levels of technical knowledge.
• Demonstrated customer service orientation, follow-through, and ability to manage multiple requests with competing priorities.
• Associate or bachelor’s degree in information systems, business, technology, or a related field is preferred; equivalent relevant experience will be considered.

Competencies and Attributes:

• Service-minded and responsive, with a calm and professional approach to user support.
• Strong attention to detail and commitment to accurate documentation and timely follow-up.
• Curiosity and persistence when investigating issues, with sound judgment about when to elevate.
• Ability to learn new systems, processes, and business terminology quickly.
• Collaborative and adaptable, with the flexibility to support teams and priorities outside the primary function as needed.
• Ability to protect confidential information and exercise discretion when handling sensitive requests.

Why ANDMORE

At ANDMORE, you’ll be part of a team that values connection, creativity, and continuous improvement. We offer:

• Competitive compensation and benefits.
• A collaborative, inclusive culture.
• Opportunities for professional growth and development.
• The chance to make an impact at the heart of the wholesale and design community.

Additional Position Information

Work Schedule: Onsite 5 days a week schedule based in Atlanta, Georgia, with flexibility to support business needs, scheduled events, and periods of increased service demand.

Equal Opportunity Statement

ANDMORE is proud to be an Equal Opportunity Employer and is committed to diversity and inclusion at all levels of the organization.

About ANDMORE®

ANDMORE® is a Blackstone and Fireside Investments portfolio company. We create connection opportunities for the wholesale home, gift, and lifestyle industries through physical markets, design centers, and digital channels.

For more information, visit www.ANDMORE.com.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.