Application Support Analyst (Tier II) - Secret Clearance

Empower AI; Washington (District of Columbia); Hybrid; USD 79,000 - 123,000; Full time

Job summary

Empower AI is seeking an Application Support Analyst (Tier II) for the Department of State to manage legacy and new applications within a hybrid VPC and global network infrastructure. You will oversee access, deployments, and performance monitoring across 200+ applications.

Ideal candidates have 5+ years in IT operations, a Secret clearance, and familiarity with DevOps practices. This is a government contractor role with a competitive salary and benefits.

Qualifications

• 5+ years of IT experience in application operations.
• Bachelor's in IT or related field.
• Secret Security Clearance.

Responsibilities

• Oversee application user management to provide and maintain access.
• Support installation and deployment of customer legacy and new applications, including troubleshooting and performance monitoring.
• Implement self-learning and self-healing actions to enhance reliability and minimize downtime.

Skills

Security Clearance

ITIL 4 Foundation

CompTIA Sec+

Education

Bachelor's degree in IT or related field

Job description

Empower AI is seeking an Application Support Analyst (Tier II) for the Department of State to manage legacy and new applications within a hybrid VPC and global network infrastructure. You will oversee access, deployments, and performance monitoring across 200+ applications.

Ideal candidates have 5+ years in IT operations, a Secret clearance, and familiarity with DevOps practices. This is a government contractor role with a competitive salary and benefits.