Application Support Analyst II – Government IT & DevOps

Socket.dev; Washington, Reston (District of Columbia, VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Empower AI is seeking an Application Support Analyst (Tier II) to manage legacy applications within the hybrid VPC and global network infrastructure for the Department of State. The role handles access management, installation and deployment, troubleshooting, and performance monitoring.

The position emphasizes self-learning and self-healing actions to improve reliability and minimize downtime, including emergency support and DevOps changes. 25% travel may be involved.

Qualifications

• 5+ years of IT experience.
• Bachelor’s in IT or related field.
• Secret Security Clearance required.

Responsibilities

• Oversee application user management and access.
• Support installation and deployment of legacy and new applications; troubleshoot and monitor performance.
• Implement self-learning and self-healing actions to improve reliability and reduce downtime.
• Participate in DevOps practices and emergency support/changes.

Skills

5+ years IT experience

Access management

Education

Bachelor's in IT or related field

Secret Security Clearance

Tools

CompTIA Sec+ certification

ITIL 4 Foundation

Job description

Empower AI is seeking an Application Support Analyst (Tier II) to manage legacy applications within the hybrid VPC and global network infrastructure for the Department of State. The role handles access management, installation and deployment, troubleshooting, and performance monitoring.

The position emphasizes self-learning and self-healing actions to improve reliability and minimize downtime, including emergency support and DevOps changes. 25% travel may be involved.