Application Support Analyst - Phoenix Fire Department

City of Phoenix; Phoenix (AZ); On-site; USD 76,000 - 113,000; Full time

Benefits offered by this job

Traditional pension system

Tuition reimbursement up to $6,500/yr

Paid holidays and leave

Free transit pass

Job summary

The City of Phoenix is seeking a Senior IT Specialist for the Phoenix Fire Department's Technical Services. Based at the Fire Administration facility, this role supports CAD and public safety applications, data reporting, and ETL processes.

You will work with SQL-based reports and Power BI while scripting in PowerShell or Python to support diverse business needs. The ideal candidate has a computer science or related degree, 2+ years in systems analysis, and experience with data flows and

Qualifications

• Two years of experience in systems applications analysis, programming or telecommunications functions.
• Two years of experience in installation and maintenance of digital systems or related telecom equipment.
• 15 hours of IT course work including programming languages and operating systems.

Responsibilities

• Establish business relationships with PFD sections and document their needs.
• Provide technical support for critical functions and applications, including planning, installation, configuration, and troubleshooting.
• Create data queries, scripts, workflows, and reports; train end users.

Skills

Analytical thinking

Clear communication

Team collaboration

Education

Bachelor's degree in computer science / math / related field

Tools

SQL

Power BI

PowerShell

Python

SSIS/SSRS

Job description

About This Position

The Phoenix Fire Department (PFD) Technical Services section is a customer service-driven section that provides technical solutions and support to the Phoenix Fire Department and 29 fire and medical agencies located throughout the valley, forming the Computer Aided Dispatch (CAD) Consortium. The Technical Services team provides technology planning, implementation, and support for specific applications and systems required to meet the growing needs of the Phoenix Fire Department and its dispatch members.

This position is based at the Phoenix Fire Administration facility at 150 S. 12th St. and follows a Monday-Friday schedule. Additional duties may be assigned by the supervisor.

The primary job duties include and are not limited to:

• Establish business relationships with different sections of the PFD; identify and document their business functions and business needs; make recommendations.
• Provide technical support for the Fire Department's critical functions and applications, including, but not limited to, planning, specification, installation, configuration, administration, troubleshooting, maintenance, and end-user assistance.
• Evaluate functional capabilities of computer systems which may include mobile devices such as tablets, City phones, and laptops.
• Resolve user access and connectivity issues for end users to access public safety applications.
• Assist users with technical considerations regarding selection and installation of applications, interfaces, network connectivity, and evaluate functional capabilities of the proposed systems.
• Create data queries, scripts, workflow, and reports using reporting languages and tools.
• Provide end user training to drive system adaptation, increase user engagement, boost daily productivity, and maximize overall system knowledge.
• Provide clarifications to the Programming team and serve as a conduit between other technology teams within the Technical Services section.
• Prepare clear written technical documentation, functional specifications, and communications to internal and external stakeholders.
• Possess working knowledge of querying SQL databases, data extraction, and report writing to create SSIS and SSRS reports to support various business users.
• Create and maintain Power BI data flows and dashboards.
• Possess working knowledge of PowerShell/Python for ETL scripts to support various business needs.

IDEAL CANDIDATE

• Analyze systems and procedures to identify issues, apply logical evaluation, and implement effective improvements.
• Communicate clearly and concisely, both orally and in writing, on both technical and nontechnical matters with internal and external stakeholders via email, phone and in person.
• Establish and maintain effective working relationships by working cooperatively with others.

SALARY

Pay Range: $76,294.40 to $112,715.20 annually.

Hiring Range: $76,294.40 to $107,348.80 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

Benefits

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Two years of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of PC, server, switching, routing, and multiplexing hardware and software.
• OR two years of experience in installation and maintenance of digital systems, radio, and electronic communications systems or telephone station equipment, systems, and related distribution telecommunications systems.
• 15 hours of appropriate information technology course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

• Bachelor's degree in computer science, math, or a related field.
• Two or more years of experience in business analysis and documenting.
• One or more years of experience with scripting and automation tools.
• One or more years of SQL experience; Python will be an advantage.
• Two or more years of experience developing Power BI dashboards and data flows.

RECRUITMENT DATES

Recruitment closes October 6, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at [phone] or by text at [phone]. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Senior User Technology Spec, JC:09790, ID# 63104, 09/23/2026, USM, CM, Benefits:007

Building the Phoenix of tomorrow.

DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.