Application Support Intermediate Analyst - Officer

Citi; New York (NY); Hybrid; USD 79,320 - 110,680; Full time

Job summary

Citi is seeking an Application Support Intermediate Analyst in New York. This hybrid role will involve providing technical support for Citi Applications and participating in application releases. The ideal candidate will have a degree and experience with SQL and relevant application support tools.

The candidate will work closely with users and technology teams, ensuring the quality and efficiency of applications. Further, the role requires strong communication and analytical skills.

Qualifications

• Basic knowledge or interest about apps support procedures and concepts.
• 2+ years of experience preferred.
• Good customer service, communication and interpersonal skills.

Responsibilities

• Provide technical and business support for users of Citi Applications.
• Act as a liaison between users and internal technology groups.
• Participate in application releases and disaster recovery testing.

Skills

SQL (Oracle, MSSQL, Mongo)

ServiceNow

ITRS

AppDynamics

ELK

Education

Bachelor’s/University degree or equivalent

Tools

Linux

ETL

Java

ECS

Job description

Application Support Intermediate Analyst - Officer

Job Req Id: 26960967

Location: Mississauga, Ontario, Canada

Job Type: Hybrid

Posted: May. 14, 2026

Job Overview

The Application Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Participates in disaster recovery testing.
• Participate in application releases, from development, testing and deployment into production.
• Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions. Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and/or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Required Qualifications

• Basic knowledge or interest about apps support procedures, concepts and other technical areas.
• Must have working knowledge of SQL (Oracle, MSSQL, Mongo), ServiceNow, ITRS, AppDynamics, ELK.

Preferred Qualifications

• 2+ years’ experience.
• Good to have knowledge of Linux, ETL, Java, ECS.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic Business knowledge / understanding of financial markets and products.
• Knowledge / experience of Problem Management processes / tools.
• Understanding of how own sub-function integrates within the function and commercial awareness.
• Evaluates (sometimes complex) situations using multiple sources of information. Developed communication and diplomacy skills to persuade and influence.
• Good customer service, communication and interpersonal skills.
• Good knowledge of the business and its technology strategy.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Knowledge of issue tracking and reporting using tools.
• Good all round team member.
• Effectively share information with other support team members and with other technology teams.
• Ability to plan, organize and prioritize workload.
• Ability to communicate appropriately with relevant stakeholders.

Education

• Bachelor’s/University degree or equivalent experience.

Salary Range

$79,320.00 - $110,680.00

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

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