Sr Application Support Analyst (Middle & Back Office - Informatica)

Options Group; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Options Group is seeking a Sr Application Support Analyst in New York. This full-time role will involve day-to-day support of operations technology platforms in collaboration with global stakeholders.

The ideal candidate will demonstrate strong database knowledge, experience in the Financial Services Industry, and hands-on IT support experience. Responsibilities include managing user queries, providing hands-on support, and planning proactive tasks.

Excellent communication skills and the ability to work under pressure are essential.

Qualifications

• Strong analytical and communication skills.
• Ability to prioritise and work under pressure.
• Problem-solving mindset with a solution-oriented approach.

Responsibilities

• Provide support for operations technology platforms.
• Deal with support escalations and complex user queries.
• Plan and execute proactive non-ticket tasks.

Skills

Strong database knowledge – SQL/Sybase/Oracle

Informatica tool for logs and reports

Basic programming languages knowledge – JAVA or C++

Knowledge of the Financial Services Industry

IT support experience & knowledge of Middle Office systems

Knowledge of scheduling tools – Autosys

Functional/technical support experience in investment banking

Monitoring software experience

Experience using Remedy or Service Now

ITIL standards experience

Hands-on support knowledge of middleware tools (MQ, Tibco)

Job description

Sr Application Support Analyst (Middle & Back Office - Informatica)

Full-time

Reporting into the Production Services Team lead (US) in New York, this support role covers the day‑to‑day support of operations technology platforms, working in collaboration with global stakeholders and regional teams. This role suits a self‑starter who is looking for a career in production support and takes pride in making a difference to support the business critical processes.

• Demonstrates understanding of the fundamentals of programming concepts, interpreting technical specifications and development standards
• Utilizes knowledge of service level delivery to offer superior service.
• Understands effects of IT Architecture on performance.
• Demonstrates working knowledge of Financial Services Industry concepts and is able to apply them internally.
• Responsible for the proper functioning of existing applications and infrastructure.
• Identifying problems, crafting and aiding in implementing the solutions, and providing continuing support
• Perform impact analysis of the reported issues or risks and find root causes and solve the issue by going through the business and systems workflow.
• IT Delivery/Control/Process/Stability
• KPI statistics relating to individual/teams capacity, performance and CSI
• Professional Ethics Compliance and Risk Management
• Industrialising the different processes
• Maintaining Knowledge Management

Responsibilities will include:

• Dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams
• Work as senior support analyst to provide hands on support to Operations and settlement systems
• Planning and execution of proactive non‑ticket tasks (such as automation or tool implementations)
• Provide user query and monitoring support queries, with as minimal as possible escalations to development teams
• Provide batch support, health checks at the start of the day and end of the day
• Use firm standard support tools and processes
• Provide weekend support related activities on rotation basis
• Deploy code/configuration change/releases into the pre‑ & production environments
• The duties of Senior Support Analysts can be broken into four distinct categories: prevention; correction; adaptation; and perfection.
• Prevention relies on ensuring that hardware changes or additional modules do not interrupt an application’s function.
• Correction is the continual monitoring and fixing of issues that arise, including bug fixes.
• Adaptation is the modification of applications to comply with new standards and new systems.
• Perfection is the improvement of application/infrastructure to enhance performance or reliability.
• To work as a strong team player

Skills, experience, qualifications and knowledge required:

Required Experience

• Strong database knowledge – SQL/Sybase/Oracle
• Informatica as a tool for logs and reports.
• Basic knowledge of programming languages – JAVA or C++ will be plus
• Knowledge of the Financial Services Industry
• Hands‑on IT support experience & knowledge of Middle Office systems, Settlement systems will be highly advantageous
• Knowledge of scheduling tools – Autosys
• Experience of functional/technical support in investment banking environment desirable
• Experience of monitoring software and maintaining/improving rule bases
• Hands‑on experience of using tools such as Remedy or Service Now – Desirable
• Working within ITIL standards and structured, formal environments – ITIL qualifications – Beneficial
• Hands on support knowledge of middleware tools (MQ, Tibco) will be a plus

Professional Attributes

• Excellent analytical and communication skills including ability to provide clear and concise status to senior management / summarise key messages
• Ability to prioritise, sense of urgency
• Problem solving mindset and solution‑enabler - Ability to identify problems, make decisions and drive solutions
• Pragmatic, able to adapt to various situations and applications, ready to work under pressure
• Ability to inspire cooperation and coordinate activities across teams
• Willingness to accurately document and share information with global peer group

Interested candidates please contact

Abhishek Agarwal

https://www.linkedin.com/in/abhishek-b-agarwal

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