Application Support Analyst

Knowledge Services; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading IT services provider is seeking an experienced Application Support Analyst for a 12-month project in North Dakota. The role involves system analysis, troubleshooting, and user support for IT applications. Ideal candidates will have over 5 years of experience in application support, proficiency in mainframe technologies, and strong problem-solving skills. Local or hybrid work is preferred, and the candidate must be able to communicate effectively with both technical and non-technical audiences.

Qualifications

• 5+ years' experience in application support and system analysis.
• Experience supporting enterprise applications and complex data workflows.
• Ability to troubleshoot, maintain, and enhance enterprise applications.
• Experience supporting enterprise applications and complex data workflows.
• Basic to intermediate SQL skills for data queries and reporting.
• Familiarity with batch processing, job scheduling tools (e.g., Control-M), and data integration processes.
• Understanding of incident management tools (e.g., ServiceNow, Remedy).
• Ability to communicate effectively with technical and non-technical audiences.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Analyze business processes to identify improvement opportunities.
• Provide day-to-day support for IT systems.
• Collaborate with developers to implement changes or enhancements.
• Collaborate with developers and other IT staff within HHS and NDIT to implement changes or enhancements.
• Assist with testing and validation of application updates.
• Maintain clear communication with stakeholders regarding system performance and changes.
• Coordinate work with NDIT technical staff to meet state IT standards and requirements.
• Participate in project work as directed by the program manager and as assigned by the project management team, the approved project plans, and the approved project schedules.

Skills

Proficiency in mainframe technologies

ADABAS database management

NATURAL programming

Basic to intermediate SQL skills

Strong problem-solving and troubleshooting skills

Ability to communicate effectively

ServiceNow

Remedy

Communication

Troubleshooting

Tools

ServiceNow

Control-M

Remedy

Job description

Application Support Analyst

Knowledge Services is seeking an Application Support Analyst (mainframe) for a 12‑month project (potential for extension) in support of the State of North Dakota.

• Applicants MUST HAVE proficiency in mainframe technologies, including ADABAS database management and NATURAL programming
• Local/Hybrid work model is preferred, but a remote may be considered
• Please note that we cannot accept any candidates requiring C2C or those requiring sponsorship for a work visa

Application Support Analyst Overview

The State of North Dakota Information Technology Department is looking for an Application Support Analyst to provide system analysis and support for IT applications, ensuring smooth operations and assisting with enhancements as needed. This role focuses on application troubleshooting, user support, and coordination between technical teams and business stakeholders.

Responsibilities

• Analyze business processes and application functionality to identify improvement opportunities.
• Provide day‑to‑day support for IT systems, including issue resolution and user assistance.
• Document system configurations, workflows, and support procedures.
• Collaborate with developers and other IT staff within HHS and NDIT to implement changes or enhancements.
• Assist with testing and validation of application updates.
• Maintain clear communication with stakeholders regarding system performance and changes.
• Coordinate work with NDIT technical staff to meet state IT standards and requirements.
• Participate in project work as directed by the program manager and as assigned by the project management team, the approved project plans, and the approved project schedules.

Required Skills

• 5+ years' experience in application support and system analysis or related IT roles.
• Proficiency in mainframe technologies, including ADABAS database management and NATURAL programming.
• Proven ability to troubleshoot, maintain, and enhance enterprise applications and the data workflows that connect them.
• Experience supporting enterprise applications and complex data workflows.
• Basic to intermediate SQL skills for data queries and reporting.
• Familiarity with batch processing, job scheduling tools (e.g., Control‑M), and data integration processes.
• Understanding of incident management tools (e.g., ServiceNow, Remedy)
• Ability to communicate effectively with technical and non‑technical audiences.
• Strong problem‑solving and troubleshooting skills.

Nice to Have

• Prior experience consulting or providing operational support for a state government system.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• Government Administration and IT Services and IT Consulting