Application Support Analyst

XPS Materials Group; New York (NY); Vor Ort; USD 130.000 - 150.000; Vollzeit

Benefits dieser Stelle

Discretionary bonus

Employee benefits package

Zusammenfassung

Glencore Ltd in Midtown Manhattan seeks an Application Support Analyst to provide front-line support for trading and financial applications, perform root cause analysis, coordinate with global IT, and assist in testing resolutions and major releases.

The role requires strong problem-solving, clear communication, and the ability to work under pressure with stakeholders across levels. Five+ years in relevant roles and SQL skills are preferred, with collaboration across London and Baar offices.

Qualifikationen

• Experience in a commodities or financial trading environment (1–3 years).
• Minimum 5 years of relevant experience.
• Ability to write SQL queries for troubleshooting and data analysis.
• Understanding of incident management, change management, business analysis and project management.

Aufgaben

• Provide front-line user support for Glencore trading and financial applications.
• Perform root cause analysis and coordinate back-end support with global IT.
• Assist in testing problem resolutions and major product releases.
• Participate in UAT with IT product teams and stakeholders.
• Manage user access and conduct access reviews.
• Document issues, resolutions and enhancements for knowledge base.

Kenntnisse

SQL queries

Incident management

Change management

Customer-facing

Problem solving

Communication

Time management

Tools

Business Objects

PowerBI

Tableau

Python

RPA

Low-code/No-code tools

Jobbeschreibung

Glencore, headquartered in Baar, Switzerland is one of the world's leading integrated producers and marketers of commodities that industries around the world need. Glencore has worldwide activities in the production, sourcing, processing, refining, transporting, storage, financing and supply of metals and minerals, energy products, and agricultural products. We strive to be a reliable and competitive partner in the markets in which we serve and to support our customers and suppliers at each stage of their expansion and development.

Glencore Ltd, a US-based branch of Glencore AG, is a wholly owned subsidiary of Glencore International AG, where it employees approximately 300 people.

Application Support Analyst

Main responsibilities:

• Provide front-line user support for Glencore trading and financial applications, applying best practice incident management processes
• Perform root cause analysis of issues, identify possible resolutions, and communicate with global IT organization to coordinate back-end technical support and initiate change management requests
• Assist in testing problem resolutions as well as major product releases
• Participate in UAT with the relevant IT product teams and business stakeholders
• Manage user access to Glencore trading and financial applications, understand roles and permissions, and help conduct access reviews
• Contribute to knowledge base by documenting and communicating issues, resolutions, and enhancements

Profile:

• Energetic and enthusiastic quick learner, able to learn independently to gain the required level of understanding and become ‘subject matter expert’ in specific areas
• Able to ‘dig into’ a problem, drilling down into system functionality, analyzing patterns, coming up with scenarios to prove assumptions
• Thriving in customer-facing, high-pressure environments, able to handle multiple important requests and issues coming concurrently, assess urgency, prioritize, coordinate work, and follow-up until complete resolution
• Good time management and organization skills
• Good interpersonal and communication skills, must be able to listen, understand, translate, and update stakeholders at all levels in the user community and in IT

Technical skills, competencies and experience:

• Experience working within a commodities or financial trading environment (1 to 3 years)
• Ability to write SQL queries (Oracle, Sybase, SQL Plus) for troubleshooting, data analysis, and user assistance
• Understanding of core IT disciplines, specifically incident management, change management, business analysis and project management
• Minimum 5 years of relevant experience

Experience with one or more of the following a plus:

• Trading and Risk Management systems in physical commodities
• Exchange Trading Execution systems
• Reporting Tools: Business Objects, PowerBI, Tableau
• Python
• RPA and low code/no code tools

Position:

• Full-time employee
• Working closely with IT peers in London, and Baar (Switzerland)
• Member of the Application Support team in the US IT organization
• Location: Glencore Ltd. Midtown Manhattan office, 90 Park Ave, 5 days per week
• Compensation: The expected base salary ranges from $130K -$150K. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.