IT ANALYST II

Versant Power; Bangor (ME); Remote; USD 68,000 - 102,000; Full time

Job summary

Versant Power is seeking an IT Analyst II in Bangor, ME with 5+ years in IT support and strong SQL skills. The role focuses on support, maintenance, design and development for CIS and related integrations.

The position offers an in-state remote option and requires collaboration with business stakeholders, reporting to the Manager, Business Application Support. Expect 8–5 hours with potential after-hours calls and travel for training as needed.

Qualifications

• Requires degree in Computer Science or equivalent with 5+ years in client-focused IT support.
• Experience with CIS/ERP and billing systems.

Responsibilities

• Supports design, development and testing of applications and upgrades.
• Provides technical support, maintenance, development and troubleshooting for CIS and integration with other systems.
• Develops reports, data analyses and problem resolution for internal customers.
• Manages data sync between GIS/CIS/AMI/MDM and coordinates with external providers.
• Documents work plans and supports disaster recovery planning and asset lifecycle management.

Skills

SQL

Reporting tools

Customer service

Independent work

Education

Bachelor's degree in Computer Science

Tools

Oracle

MS SQL

MySQL

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT ANALYST II

Bangor, ME, US

Salary Range: $68,000.00 To $102,000.00 Annually

* IN STATE REMOTE POSITION*

LOCATION: BANGOR/REMOTE

REPORTS TO: MANAGER, BUSINESS APPLICATION SUPPORT

POSITION STATUS: EXEMPT, NON-BARGAINING UNIT

Be a part of the team that is transforming the power industry of northern and eastern Maine.

Versant Power is building on our 100-year history of delivering efficient, safe and reliable electricity service to customers in northern and eastern Maine. We never lose sight of safety, quality, integrity and innovation.

We are committed to our dedicated people, who inspire us every day to deliver something more powerful than power alone.

POSITION OVERVIEW:

The IT Analyst II is an intermediate technical position responsible for support, maintenance, design and development for assigned Versant Power Information Systems.

ESSENTIAL FUNCTIONS:

• Supports the design, development and testing of new applications, application changes, and upgrades associated with the specified applications and related integration tools.
• Provides technical support, maintenance, development, programming and troubleshooting for Customer Information System (CIS) and the integration with other systems.
• Expertise and experience in the following: SQL
• Provide assistance to internal customers by providing reports, queries, data analyses, problem analysis and problem resolution.
• Supports synchronization of data between GIS/CIS/AMI/MDM.
• Develops and maintains necessary working relationships with external service providers, vendors and other support personnel to resolve issues and ensure efficient operations.
• Provides documentation/project tracking and management reporting to support the department's work plan.
• Provides technical information for Disaster Recovery planning and participates in annual Technical Asset Review updates to help ensure asset life cycle management.
• Complies with internal audit requirements, test policies and change control processes.
• Actively participates in CIS Team meetings and contributes to the decision-making processes.
• Participates in after-hours call out for application support.
• Performs other duties and responsibilities as assigned by supervisor or management.

ADDITIONAL RESPONSIBILITIES:

• Performs other related duties as assigned, including designated duties associated with System Restoration, (SEOP) System Emergency Operations Plan.

REQUIRED OR PREFERRED EDUCATION, CERTIFICATIONS, EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES:

• Must have a degree in Computer Science or equivalent, with a minimum of five (5) years of experience in a client-focused IT support role.
• Must have a working knowledge of Customer Information Systems (CIS) or Enterprise Resource Planning systems (ERP), and billing systems.
• Expertise with Oracle preferred or other relational databases such as MSSQL or MySQL.
• Strong experience writing SQL required, experience with PL/SQL preferred.
• Reporting expertise and experience with one or more (Cognos, TM1, SQL Server reporting services, and/or Crystal Reports) is a plus.
• Must have a strong customer service ethic, and the ability to work independently or in teams, with minimal or no supervision. Project Management experience is a plus.
• Must possess excellent written and oral communication skills.
• Experience working with MS Office applications, specifically Word and Excel, MS Project a plus.
• Although not required, experience with utility application systems, billing systems and/or electrical infrastructure and design would be an asset.
• Must be willing to travel for training and User Group participation.
• Valid driver's license required.

NOTES:

• Position is primarily sedentary, with some walking and standing required.
• Position requires mental and visual concentration.
• Position requires excellent oral and written communication skills.
• Position requires excellent organizational skills.

WORK HOURS:

Usual work hours are 8:00 A.M. to 5:00 P.M., Monday through Friday. Working between 40-50 hours may occur to meet deadlines. Off-hour monitoring of emergencies is anticipated.

RATE OF PAY:

Pay will be commensurate with experience and qualifications.

APPLICATION INFORMATION:

Non-Bargaining Unit, Regular and Term employees who have at least six (6) months satisfactory job performance and attendance records in their current job are eligible to apply for posted positions.

This job description is subject to change at any time.

Versant Power is an Equal Opportunity Employer.

Versant Power is a tobacco-free, drug-free and fragrance-free workplace.