Application Support Analyst

Northern Trust; Chicago (IL); On-site; USD 61,000 - 99,000; Full time

Job summary

Northern Trust is seeking an Application Support Analyst to join their InfoSec Service Delivery & Operations team in Chicago. The role involves application maintenance, support, and evaluating technologies to enhance business needs. Ideal candidates will have over 2 years of experience in application support and a strong understanding of web-based applications and enterprise architecture patterns.

Benefits

Comprehensive benefits package

Discretionary bonus program

Flexible working options

Paid time off

Parental and caregiver leave

Qualifications

• 2+ years of experience in application/technology support roles.
• Experience in IT Service Management.
• Strong understanding of enterprise architecture patterns.

Responsibilities

• Support critical applications in a multi-client, multi-vendor environment.
• Provide input into performance management processes.
• Evaluate and recommend process improvements.

Skills

Application/Technology Support

IT Service Management

Web-based Client-facing Applications

Enterprise Architecture Patterns

Monitoring Tools

Azure

DevOps

Linux

Job description

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

WHO WE ARE

Northern Trust provides innovative financial services and guidance to corporations, institutions, and affluent families and individuals globally. With over 130 years of financial experience and over 20,000 employees – whom we call partners – we serve the world’s most sophisticated clients using leading technology and exceptional service. (Insert BU specific details)

WHO YOU ARE

As an Application Support Analyst, you are responsible for application maintenance and support, evaluating and making recommendations on techniques, practices, process improvements, or technologies that would enhance business needs. You stay updated on industry trends in web development frameworks, DevSecOps, serverless computing/architecture, and cloud technologies. You enjoy problem solving and effective communication with stakeholders. Additionally:

• You bring 2+ years of experience in application/technology support roles.
• You have experience in IT Service Management.
• You have a good understanding of web-based client-facing applications.
• You have a strong understanding of enterprise architecture patterns and best practices.
• You have experience with monitoring tools like Dynatrace, AppInsight, APIM Catchpoint.
• You have knowledge of Azure, DevOps, Control-M, ServiceNow, DataStage, Linux.
• You possess leadership and organizational skills to prioritize tasks, follow up on issues, and escalate when necessary.

Our tech stack includes: Spring Boot Microservices, Docker, ORM, ReactJS, Kafka, JMS, JAS, CyberArk, Oracle, DataStage, Pivotal Cloud Foundry, Enterprise Confluence, OKTA, Bamboo CI, PingAccess, OUD, WAD API.

WHAT YOU’LL DO

As a partner on the InfoSec Service Delivery & Operations team, you will support critical applications. We value our diverse and inclusive culture and welcome your contributions. As an Application Support Engineer, you will:

• Provide input into performance management processes.
• Support multi-client, multi-vendor systems hardware/software environments through technical programming support, including evaluation, acquisition, installation, integration, testing, and monitoring.

WHY US

As a Northern Trust partner, you will join a flexible, collaborative culture rooted in financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and we are committed to community service. Our talented, driven, and energetic people are shaping Northern Trust’s future. If you thrive in a fast-paced, Agile, inclusive environment that values teamwork, problem-solving, and continuous improvement, we want to hear from you!

Salary Range: $61,500 - $98,300 USD

We offer a comprehensive benefits package including retirement plans, health and welfare benefits, paid time off, parental and caregiver leave, insurance, and more. A discretionary bonus program, possibly including an equity component, is also available.

Working with Us

Join us to achieve greater success. We foster a flexible and collaborative work environment supported by our financial strength and stability. We encourage internal mobility, and our leadership is accessible. Be part of a company committed to community and purpose. Build your career with us and apply today. #MadeForGreater

Reasonable Accommodation

Northern Trust is dedicated to providing accommodations for individuals with disabilities. If needed, please contact our HR Service Center at [e-mail].

We look forward to your application and are eager to discuss flexible working options to help you succeed.