Application Support Analyst

LibSys Inc; Ann Arbor (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

LibSys Inc is looking for a Support Analyst in Ann Arbor, Michigan, to assist in managing transaction databases and applications. Ideal candidates will have a minimum of two years in application support, excellent communication skills, and a background in SQL.

This role emphasizes customer service, data analysis, and coordination with development teams. The candidate will also be responsible for creating training documents and conducting training sessions for users.

Qualifications

• Minimum of two (2) years’ experience in application support for custom or out of the box applications.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and multi-task.

Responsibilities

• Support Analyst for custom application.
• Monitor daily job outputs and ensure errors are addressed.
• Create training documents and conduct training for super users.

Skills

SQL query writing

Customer service

Problem solving

Communication

Data analysis

JIRA

Training creation

Education

Bachelor’s degree in information systems or related field

Tools

Toad

Oracle E-Business Suite

Job description

Experience handling transaction databases and transaction processing applications at the second tier level

SQL query writing to research, debug, and submit statements for DBA execution for data changes

Experience with a ticket handling system (such as JIRA)

Experience with working with remote users for transaction processing application debugging.

Responsibilities:

Support Analyst for Custome application.

Continually identify ways to improve support and decrease unnecessary support calls. Identify improvements to applications, processes, and business logic to meet user needs and communicate to the project lead.

Perform data analysis tasks with SQL/Toad in order to trouble shoot errors and user questions. Work with the development team to analyze the data when necessary and promptly follow up with the user.

Create training documents and conduct periodic training for selected system super users in different business areas.

Monitor the daily jobs outputs for the applications to ensure that any errors are addressed immediately by coordinating with the project lead and communicate to the respective user groups impacted.

Deliver a high level of customer service to all users and continuous communication.

Assist with testing new application functions and work with project leads to communicate the changes in the software to the appropriate group of users.

Required Qualifications:

A minimum of two (2) years’ experience working in application support environment with custom or out of the box applications.

Excellent written and verbal communication skills.

Ability to work in a fast paced environment, ability to multi-task and work with multiple users.

Strong interpersonal, problem solving and analytical skills.

Well organized and good customer service skills.

Preferred Qualifications:

Bachelor’s degree in information systems or a related area of study

Three (3) years or more experience working with custom application support.

Experience with supporting Oracle E-Business Suite.

Experience with training content creation tools and conducting application training.

Experience with communicating technical design in non-technical terms to users.

Experience with application testing and writing/executing test plans.

strong sql

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