Application Support Administrator - Energy Access Innovations

Signature Solar; Carrollton (TX); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Energy Access Innovations (EAI) is seeking an Application Support Administrator to own Microsoft 365, Entra ID, Intune, and Azure across EAI and its family of companies. You will resolve issues the Service Desk can’t and move the business onto a secure Microsoft platform, working on-site with users, equipment, and networks.

The role demands 5+ years of IT support, 3+ years of M365/Entra ID admin experience, and a security-first mindset.

Qualifications

• 5+ years IT support or systems experience.
• 3+ years Microsoft 365 and Entra ID administration.
• Intune/Endpoint Manager experience.
• Networking and Windows/macOS knowledge.
• PowerShell scripting for Microsoft 365 administration.
• Security-first mindset: MFA, least privilege, offboarding.
• Strong communication and ability to work with minimal supervision.

Responsabilités

• Administer Microsoft 365, Entra ID, and Endpoint devices.
• Manage users, licenses, groups, and mail across Exchange Online, Teams, SharePoint and OneDrive.
• Secure Azure, Defender, DLP, and email security.
• Investigate alerts and respond to sign-ins.
• Automate routine tasks with PowerShell.
• Provide onsite support at Dallas, Las Colinas, Sulphur Springs locations and on-call rotation.
• Contribute to runbooks, documentation, and training for Service Desk.

Connaissances

M365 Admin

Entra ID

Intune/EM

PowerShell

Networking basics

Customer service

Formation

Bachelor's degree or equivalent

Outils

Google Workspace migration

MDM for rugged devices

Description du poste

Home Location: Carrollton, TX with some travel to Sulphur Springs, TX (HQ)

As an Application Support Administrator at Energy Access Innovations (EAI), you will be the senior hands-on owner of our Microsoft 365, Entra ID, Intune and Azure across EAI and its family of companies, resolve the problems our Service Desk can’t, and help move the business onto a single, secure Microsoft platform. The ideal candidate pairs deep Microsoft cloud skills with a service mindset and is comfortable working on-site with users, equipment and networks.

Core Responsibilities

Microsoft 365, Identity, and Endpoint Administration:

• Manage users, licenses, groups and shared mailboxes across Exchange Online, Teams, SharePoint and OneDrive. Maintain mail flow, distribution lists, retention and sharing settings.
• Administer Entra ID accounts, Conditional Access, MFA, SSO app registrations and guest/external access.
• Run joiner-mover-leaver processes so new hires get the right access on day one and departing users and vendors are fully removed.
• Enroll, configure and secure Windows, macOS and mobile devices in Intune with Autopilot, compliance and configuration policies, app deployment and patching.

Azure, Security, And Automation

• Support Azure-hosted servers, VMs and SQL workloads; monitor health, backups and costs with the Systems Administrator and IT Manager.
• Apply and monitor Microsoft Defender, Secure Score recommendations, DLP and email security.
• Investigate alerts and suspicious sign-ins and take first-response action.
• Use PowerShell (Microsoft Graph, Exchange Online) to automate routine admin tasks and reporting.

Escalation, Support, And Ticketing

• Serve as the escalation point for Service Desk I and II.
• Resolve complex issues with computers, IP phones, printers, scanners and network equipment, on-site at our Dallas, Las Colinas and Sulphur Springs locations when needed.
• Monitor the ticketing system, own escalated tickets to resolution and keep clear work logs. Work Level 1 support tickets as needed to cover volume, absences and after-hours requests.
• Participate in the on-call rotation for critical issues, including at least one weekend per month (7:00 a.m. to 7:00 p.m. Central Time).

Projects, Documentation, And Training

• Help consolidate entities onto the EAI Microsoft 365 tenant, including moving Google Workspace users, mail and files.
• Contribute to new-site setups and other IT projects on time and on budget.
• Keep runbooks, configuration records and knowledge-base articles current.
• Coach Service Desk staff and train end users on Microsoft 365 tools and best practices.
• Perform other duties as assigned.

Qualifications

Required Experience:

• 5+ years of IT support or systems experience, including 3+ years administering Microsoft 365 and Entra ID (Azure AD) in a business environment.
• Hands-on Intune / Microsoft Endpoint Manager experience (Autopilot, compliance policies, app deployment).
• Working knowledge of networking (DNS, DHCP, VLANs, firewalls, Wi-Fi) and Windows and macOS.
• PowerShell scripting for Microsoft 365 administration.
• Strong troubleshooting skills and the drive to find root causes, not just close tickets.
• A security-first habit: least privilege, MFA everywhere, clean offboarding.
• Ability to work with minimal supervision and make sound decisions under pressure.
• Clear communication with both technical staff and non-technical users, and strong customer service.
• Ability to work a flexible schedule, including after-hours or weekend on-call.

Preferred Background

• Microsoft certifications: MS-102 (Microsoft 365 Administrator), MD-102 (Endpoint Administrator), AZ-104 (Azure Administrator) or SC-300 (Identity and Access Administrator).
• Experience with a Google Workspace to Microsoft 365 migration.
• Experience in a multi-company or multi-site environment.
• Familiarity with MDM for rugged/warehouse devices, cloud phone systems and SaaS integrations.
• CompTIA Network+ or Security+.
• Bachelor's degree in a related field or equivalent experience.

Physical Requirements

Office

• This position may require the ability to perform tasks that involve sitting, standing, walking, lifting 25+ lbs, computer work, and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.

Equal Employment Opportunity Statement

Energy Access Innovations and its family of companies is an Equal Employment Opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.