Application Support Administrator

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 79,000 - 119,000; Full time

Job summary

An established industry player is seeking a highly motivated Application Support Administrator to join their dynamic IT team. This role involves configuring and supporting web applications, managing security and permissions, and developing solutions that enhance business processes. You will work closely with various teams to resolve technical issues and ensure smooth application operations. This position offers a unique opportunity to contribute to a diverse and inclusive workplace while utilizing your expertise in ASP.NET, SQL Server, and data visualization tools. If you are passionate about technology and eager to make a difference, this role is perfect for you.

Qualifications

• 5+ years of experience in configuring and supporting web applications.
• Expertise in application configuration and full development cycle.
• Ability to work independently and as a team player.

Responsibilities

• Configure and support HRD Leave of Absence application.
• Design, develop, and test applications using ASP.NET and SQL Server.
• Create dashboards and data visualizations using PowerBI/Tableau.

Skills

ASP.NET

C#

MVC

SQL Server

jQuery

ETL

PowerBI

Tableau

Scripting and Automation

Application Configuration

Education

Bachelor's degree in a related field

Associate's degree in a related field

Tools

SSIS

APIs

Identity Management

Job description

An Official website of the Commonwealth of Massachusetts

ALERT

Effective January 25, 2024, Executive Order #627 cements the Commonwealth's well-established practice of skills-based hiring, paving the way to a more equitable hiring process. The Commonwealth is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to serve our citizens. Join us today!

Job Description - Application Support Administrator (250002OX)

Agency Overview:

The Executive Office for Administration and Finance (A&F) plans and executes fiscal and administrative policies that serve to ensure the financial stability, efficiency, and effectiveness of state government. The key responsibilities of A&F include managing the operational and capital budgets of the Commonwealth and managing funds received from the federal government. A&F IT is a division under the Executive Office for Administration & Finance (A&F) and is overseen by the Secretariat Chief Information Officer (SCIO). A&F IT is a team of approximately 300 skilled and committed IT professionals who develop and maintain technical solutions that address business challenges for Executive Office of Administration and Finance agencies.

Position Summary:

A&F IT is seeking a highly motivated and experienced Application Support Administrator with expertise in application configuration and experience across the full development cycle from feasibility to post implementation support. The Application Support Administrator will report to the Director of Application Systems.

Key Responsibilities:

1. Configure and support HRD Leave of Absence application and related services.
2. Manage and control Application baseline configuration.
3. Manage security, permissions and access to applications and related services.
4. Provide day-to-day administration, support and monitoring of applications and related services.
5. Design, Develop, build and unit test by using ASP.NET, C#, MVC, SQL Server, jQuery and web services.
6. Develop and test stored procedures, user defined functions, triggers and other objects that assist in the implementation of business rules/logic.
7. Thoroughly test all code to ensure that programs are functioning correctly.
8. Provide expertise with integration with identity management, HRIS Application, APIs and document repositories.
9. Import data via SQL SSIS ETL to use for Data Visualization and Reports.
10. Create dashboards and data visualizations by using PowerBI/Tableau.
11. Track Configuration Change Requests and Discrepancy Reports.
12. Work closely with teams to resolve system issues and answer technical questions.
13. Develop and update technical documentation, including user manuals and system guides.
14. Perform other tasks, as assigned.

Preferred Knowledge, Skills & Abilities:

1. 5+ years of experience in configuring and supporting web applications.
2. 5+ years of experience with ASP.NET, C#, MVC, Web API and SQL server.
3. Experience with continuous integration, deployments and troubleshooting.
4. Experience with scripting and automation.
5. Experience in creating visual diagrams of the system.
6. Ability to work independently, with general direction and guidance.
7. Self-motivated, flexible, team player with solid multi-tasking, time management expertise.

This position is assigned to A&F IT’s offices at 1 Ashburton Place in Boston, Massachusetts. Currently, this position will require in-person and virtual presence, as assigned by the supervisor. The offices at Ashburton Place are MBTA accessible.

An external candidate recommended for a position with the Executive Office for Administration and Finance IT will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have (A) at least two (2) years of full-time or equivalent part-time professional or practical experience in the field of information technology application development and support, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

1. An Associate’s degree in a related field may substitute for one (1) year of the required experience.
2. A Bachelor’s degree or higher in a related field may substitute for the required experience.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

Job

Job

: Information Systems and Technology

Agency

Agency

: Exec Office of Administration and Finance

Schedule

Schedule

: Full-time

Shift

Shift

: Day

Job Posting

Job Posting

: Mar 19, 2025, 7:43:24 PM

Number of Openings

Number of Openings

: 1

Salary

: 79,538.68 - 118,661.14 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Allan Motenko - 8573211954

Bargaining Unit: 06-NAGE - Professional Admin.

Confidential: No

Potentially Eligible for a Hybrid Work Schedule: Yes