Application Support

Tata Consultancy Services; Bentonville (AR); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

Dental & Vision

Disability Insurance

Identity Theft Protection

Commuter Benefits

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services is hiring for a Level 2 production support role focused on backend services and IoT telemetry ingestion. You will work across device, edge, cloud, and application layers to trace and resolve issues.

The role requires practical debugging in Java, Python, C#, or Shell and familiarity with cloud platforms (Azure/GCP). A strong emphasis on reliability, monitoring, and incident response is expected.

Qualifications

• Experience supporting backend services and APIs
• Knowledge of IoT telemetry data workflows
• Familiarity with cloud monitoring and logging tools
• Ability to work in incident management on Sev 1/2
• Understanding of reliability and operational KPIs

Responsibilities

• Provide Level 2 production support for backend services and APIs ingesting IoT telemetry
• Support cloud-based applications on Azure and GCP
• Operate within event-driven architectures and message pipelines
• Trace issues end-to-end from device to cloud and application
• Troubleshoot data flow problems using runbooks and SOPs
• Debug and validate applications using Java, Python, C#, or Shell

Skills

Application Support

Data & Telemetry

Monitoring & Alerting

Incident Management

Reliability & Operations

Tools

Cosmos DB

MySQL

MongoDB

BigQuery

Cassandra

Job description

• Provide Level 2 production support for backend services and APIs that ingest IoT telemetry
• Support cloud based applications hosted on Azure and GCP
• Understand and operate within event driven architectures and message pipelines
• Perform end to end issue tracing across the stack: device → edge → cloud → application
• Troubleshoot application, batch, and data flow issues using established runbooks and SOPs
• Perform basic application debugging and validation (Java, Python, C#, or Shell)

Job Description

Must Have Technical/Functional Skills

• Application Support
• Data & Telemetry
• Monitoring & Alerting
• Incident Management
• Reliability & Operations

Roles & Responsibilities

Application Support

• Provide Level 2 production support for backend services and APIs that ingest IoT telemetry
• Support cloud based applications hosted on Azure and GCP
• Understand and operate within event driven architectures and message pipelines
• Perform end to end issue tracing across the stack: device → edge → cloud → application
• Troubleshoot application, batch, and data flow issues using established runbooks and SOPs
• Perform basic application debugging and validation (Java, Python, C#, or Shell)

Data & Telemetry

• Support ingestion and processing of time series and telemetry data
• Validate data accuracy, latency, completeness, and ingestion health
• Investigate data discrepancies using basic SQL and log queries
• Support databases such as Cosmos DB, MySQL, MongoDB, BigQuery, and Cassandra
• Analyze telemetry flows and downstream impacts during incidents

Monitoring & Alerting

• Monitor system health using tools such as Application Insights, Splunk, Datadog, Grafana, or equivalent
• Interpret alerts, logs, and metrics to identify and isolate issues
• Proactively identify failure patterns and recurring issues
• Support alert tuning and validation to reduce noise and improve signal quality

Incident Management

• Handle Sev 1 and Sev 2 production incidents under defined SLAs
• Perform incident triage, investigation, mitigation, and escalation to L3 where required
• Participate in incident bridges and provide timely, accurate updates
• Contribute to root cause analysis (RCA), corrective actions, and post incident reviews
• Manage incidents, changes, and problem records using ServiceNow or equivalent ITSM tools

Reliability & Operations

• Operate with a KTLO mindset—focused on uptime, stability, and operational excellence
• Understand and work against SLAs, SLOs, MTTR, and operational KPIs
• Support 24x7 production environments, including on call rotations
• Execute deployments and validations using CI/CD pipelines (GitHub, Jenkins, ArgoCD)
• Support containerized workloads using Docker and Kubernetes
• Escalate systemic or recurring issues with clear diagnostics and supporting data

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Aut& Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range-$8 0,000-$100,000 a year