Application Specialist – Lab Team N. America

KPM Analytics; Westborough, Northern (MA, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

KPM Analytics is a global leader in scientific instrumentation and analytics solutions with a Westborough, MA lab. We seek an Application Specialist – Lab Team to provide hands-on technical support to our North American sales organization, run sample analyses, demonstrate instrument capabilities, and aid method development.

This role blends lab and field work, spending about 50% in the Westborough lab and 50% visiting customer sites across North America, including manufacturing plants, labs, and

Qualifications

• Bachelor's degree in Chemistry, Food Science, or related field required.
• Advanced degree preferred.
• Experience in applications support for scientific instrumentation or food industry is a plus.

Responsibilities

• Provide application and technical support to the North American sales team.
• Assist with technical objection handling and competitive product positioning.
• Conduct laboratory sample analysis and generate detailed application reports with findings and recommendations.
• Support method verification, validation, and transfer processes.
• Maintain and manage demo lab equipment at Westborough, MA headquarters.
• Deliver remote and on-site application support across AMS, Chopin, and Unity Scientific product lines.
• Travel to customer sites for demonstrations, training, and project support.
• Collaborate with service teams to troubleshoot and resolve application-related issues.
• Capture and maintain application activities and customer interactions in Salesforce CRM.
• Gather customer feedback and application insights to inform product development.
• Develop and maintain instrument calibrations as needed.
• Help train new employees and internal stakeholders.

Skills

Application support

Lab instrumentation

Customer engagement

Technical communication

Education

Bachelor's degree in Chemistry, or Food Science, or related field

Tools

Salesforce CRM

Demo lab equipment

Job description

KPM Analytics is a global leader in scientific instrumentation and analytics solutions, serving the food, agriculture, and industrial markets. Wedeliver advanced measurement technologies and integrated software that help customers ensure product quality, optimize processes, and improve operational efficiency. Our solutions support critical applications across the value chain - from raw material inspection to final product analysis - and our commitment to innovation, precision, and customer success drives everything we do.

The Opportunity

We're looking for anApplication Specialist – Lab Teamto bring hands-on technical expertise to our North American sales organization. In this role, you'll work directly with laboratory instrumentation in our Westborough, MA lab, support customers on-site and remotely, and partner closely with our sales team to turn technical challenges into successful outcomes.

You'll be at the intersection of science and customer success - running sample analysis, demonstrating what our instruments can do, supporting method development, and delivering the kind of technical insight that builds customer confidence and drives sales.

What You'll Do

• Provide application and technical support to the North American sales team
• Assist with technical objection handling and competitive product positioning
• Conduct laboratory sample analysis and generate detailed application reports with findings and recommendations
• Support customers with method verification, validation, and transfer processes
• Maintain and manage demo lab equipment at our Westborough, MA headquarters
• Deliver remote and on-site application support across our AMS, Chopin, and Unity Scientific product lines
• Travel to customer sites for demonstrations, training, and project support
• Collaborate with service teams to troubleshoot and resolve application-related issues
• Capture and maintain application activities and customer interactions in Salesforce CRM
• Gather customer feedback and application insights to inform product development
• Develop and maintain instrument calibrations as needed
• Help train new employees and internal stakeholders
• Take on additional responsibilities as the role evolves

Experience

• Prior experience in an applications support role within scientific instrumentation or the food industry
• Hands-on experience with analytical/laboratory instrumentation preferred
• A track record of supporting customer-facing technical engagements

Education

• Bachelor's degree in chemistry, Food Science, or a related field required
• Advanced degree preferred

Communication

• Excellent verbal and written communication skills in English
• The ability to translate technical information clearly for both technical and non-technical audiences
• Strong problem-solving and analytical thinking
• Excellent organizational and time management skills
• Comfortable managing multiple priorities in a fast-paced environment
• Strong interpersonal and relationship-building skills
• A customer-focused mindset with a proactive approach to support
• Equally effective working independently and as part of a team
• Openness to feedback and a drive for continuous improvement

This role is a mix of lab and field work. You'll spend approximately 50% of your time in our Westborough, MA headquarters lab, and the rest visiting customer sites - manufacturing plants, food processing facilities, laboratories, and universities across North America. Personal protective equipment (PPE) may be required depending on the site.

Details

• Reports to: Country Manager, North America
• Employment Type: Exempt
• Location: Westborough, MA (Headquarters), with up to 50% travel across North America
  

KPM Analytics is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team.