Application Specialist Cutting Tools

Guhring USA; Town of Brookfield (WI); On-site; USD 60,000 - 100,000; Full time

Job summary

Guhring USA is seeking an Application Specialist - Cutting Tools to deliver technical support to customers and colleagues. You will learn the full product line, understand competition, and assist in quotations and training across the team.

The role focuses on applying tooling correctly, diagnosing issues, and coordinating with sales for optimal applications and customer service.

Qualifications

• High school diploma with at least five years related machining experience.
• Bachelor’s or associate degree in manufacturing/machining preferred.

Responsibilities

• Provide technical cutting tool support to customers and Guhring employees.
• Learn Guhring products and competitive tooling to recommend solutions.
• Process RFQs and provide customer quotations.
• Coordinate with sales team and service personnel on tool applications and testing.

Skills

Machining principles

Technical problem solving

Education

High school diploma

Bachelor's or Associate degree in manufacturing/machining

Tools

SAP

Job description

JOB REQUIREMENTS: Title Application Specialist - Cutting Tools About the
Organization Guhring is a world-class manufacturer of round shank
cutting tools for the metalworking industry, also a provider of
top-quality coating, reconditioning, and tool management services. More
than a century of expertise in cutting tool manufacturing, combined with
powerful R&D resources, place Guhring at the forefront of technical
innovations in cutting tools. Full-Time/Part-Time Full-Time Shift Days
Description SUMMARY OF POSITION: Under the direction of the VP of
Product Management & Business Development, this position is an extension
of the sales team and is responsible for providing technical cutting
tool support to customers and Guhring employees. This position also
works closely with management, sales, customer service, and marketing on
various projects where technical assistance is needed. PRINCIPAL
RESPONSIBLITIES: Become an expert with regards to Guhring\'s complete
line of cutting tools and how to apply them. Become an expert with
respect to Guhring\'s competition in order to recommend the proper
competitive tooling from Guhring\'s offering. Acquire and provide market
feedback on competitive products. Provide technical support to end
users, distributors, the Guhring sales team/employees with regards to
the application of cutting tools. Support is primarily provided over the
phone and through email, but can also include web blogs, online chat,
etc. Help customers diagnose and troubleshoot application issues and
coordinate solutions with the outside sales force. Assist the marketing
department by offering technical expertise for the design of product
literature, website information, training materials, etc. Assist with
customer and employee technical training. Assist Product Managers in a
technical capacity with new product inductions and help to identify new
product needs based on feedback from customers and our sales team. Learn
SAP and assist with basic customer service duties when needed from time
to time (order entry, quotations, etc.). Process RFQ\'s and provide
customer quotations. Communicate with the technical experts at Guhring
KG (Germany) in order to provide solutions for difficult applications.
Make occasional on-site customer visits when needed to help support end
user activity. Help coordinate customer tool testing with the sales team
on the machine in the test lab. EDUCATION: A high school diploma with at
least five years related experience in the machining trades is required.
A bachelor\'s degree or associates degree related to
manufacturing/machining trades is preferred. SKILLS/EXPERIENCE: Must
have in-depth knowledge and understanding of machining principles and
practices. Must have the ability to understand and process machining
application information through communications with customers and
offer\... For full info follow application link. Equal Opportunity
Employer, including Veterans and Individuals with Disabilities.