Application Specialist – Analytical Instrumentation (Food & Agriculture)

KPM Analytics; Westborough (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

KPM Analytics is hiring an Application Specialist to operate analytical instruments in our Westborough lab and meet with customers across North America. You will run samples, generate clear reports, and demonstrate AMS, Chopin, and Unity lines to validate performance.

You’ll train customers and colleagues, transfer valid methods, and troubleshoot on-site or in the lab. Expect up to 50% travel and a pathway to grow with our lab-sales team.

Qualifications

• Bachelor's degree in Chemistry or Food Science required; advanced degree a plus.
• Experience in applications support for scientific instrumentation or food industry.
• Hands-on lab equipment experience and data interpretation.
• Ability to explain technical concepts to non-technical customers.
• Strong organizational skills and collaboration with teams.

Responsibilities

• Run sample analyses in the lab and write clear reports.
• Demo instruments (AMS, Chopin, Unity Scientific lines) to customers.
• Help validate and transfer methods without headaches.
• Travel to customer sites for demos, training, and troubleshooting.
• Support sales with technical questions and competitive comparisons.
• Keep detailed notes in Salesforce.
• Share customer learnings with the product team.
• Help train new team members as the group grows.

Skills

Lab instrumentation

Customer training

Hands-on troubleshooting

Education

Bachelor's degree in Chemistry or Food Science

Advanced degree (nice-to-have)

Job description

Application Specialist - Analytical Instrumentation (Food & Agriculture)

KPM Analytics | Westborough, MA (starts onsite, goes hybrid after training) - Must be able to commute to the site

We're looking for someone who's happiest with their hands on an instrument, running samples, figuring out why something isn't working, and explaining what they found in a way that actually helps the customer.

KPM Analytics makes the instruments and software that food, agriculture, and industrial companies rely on to check quality and keep their processes running right. This role sits right in the middle of our lab and our sales team, you'll be the person who proves, with real data, that our equipment does what we say it does.

You'll spend about half your time in our Westborough lab and the other half visiting customers, plants, food processing facilities, university labs, across North America.

What you'll actually be doing

• Running sample analysis in the lab and writing up clear reports on what you find
• Demoing our instruments (AMS, Chopin, Unity Scientific lines) so customers can see them in action
• Helping customers validate and transfer methods without headaches
• Traveling to customer sites for demos, training, and troubleshooting
• Backing up the sales team when technical questions come up, objections, competitor comparisons, that kind of thing
• Keeping good notes in Salesforce so nothing falls through the cracks
• Passing along what you learn from customers to our product team
• Helping train new folks as the team grows

What we're hoping you bring

• A bachelor's degree in chemistry, Food Science, or something related (an advanced degree is a nice-to-have, not a must)
• Some experience in applications support, ideally in scientific instrumentation or food, and comfort working hands-on with lab equipment
• The ability to explain technical stuff to people who aren't technical, without talking down to them
• You're organized, you don't rattle easily when priorities shift, and you like working with people as much as you like working with instruments

The practical stuff

• Full-time, exempt
• Reports to the Country Manager, North America
• Based at our Westborough, MA headquarters, with up to 50% travel

KPM Analytics is an equal opportunity employer, we mean it, and we want people from all kinds of backgrounds on this team.