Field Application Specialist

QP Group; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

QP Group is seeking a Field Application Specialist for a fast-growing software company serving life sciences labs. You will partner with sales to run technical discovery calls, craft demos based on each customer’s instruments and data, and define implementation scope after deals close.

On onboarding, you will train scientists, lab managers, and quality staff to use the platform in their daily work, handling live demos with confidence and adapting when plans shift.

Qualifications

• 3+ years in a customer-facing scientific/technical role.
• Strong hands-on chromatography and mass spectrometry experience (HPLC/UPLC/GC-MS/LC-MS).
• Familiarity with chromatography data systems such as Chromeleon or Empower is a plus.
• Comfort working in regulated lab environments (GMP/GLP exposure a plus).

Responsibilities

• Run technical discovery sessions with prospective customers, mapping lab workflows.
• Build and deliver demonstrations tailored to customer instruments and data.
• Turn discovery findings into an implementation plan with delivery and success teams.
• Train customer teams on using the platform in day-to-day work and support early months live.

Skills

Customer-facing role

Chromatography & MS

Regulated lab environment

Data flow & APIs

Education

MSc/PhD in analytical chemistry or biochemistry

Tools

Chromeleon

Waters Empower

Job description

We're partnered with a fast-growing software company serving the life sciences and diagnostics space. Their platform brings together laboratory data, samples, instruments, and quality processes so that labs can move away from spreadsheets, manual data entry, and disconnected systems. Customers include high-throughput biotech companies, contract research organizations, and regulated diagnostics labs. Rather than leading with a product pitch, their team spends time up front understanding how a customer's lab actually operates day to day, so that what gets deployed genuinely fits the way scientists work.

About the Role

Our client needs a scientist who can sit down with a laboratory team, understand how their analytical workflow really runs, and turn that understanding into a working software solution, one they can then demonstrate credibly to bench scientists, lab directors, and IT leaders alike. As a Field Application Specialist, you'll be involved from the earliest sales conversations through to the customer's first few months live on the platform. You'll partner with the sales team to run technical discovery calls, build and deliver demonstrations tailored to each customer's actual instruments and data, and then help scope what implementation will involve once a deal closes. Once onboard, you'll train the customer's scientists, lab managers, and quality staff on how to use the system in their own day-to-day work. This isn't a role for someone who just clicks through a standard demo script. You need to be able to hold your own scientifically with a room full of chemists, adapt on the fly when a conversation takes an unexpected turn, and be comfortable configuring the software live in front of a customer.

Responsibilities

Run technical and scientific discovery sessions with prospective customers, mapping how samples, instruments, and data actually flow through their lab. Build and deliver demonstrations using the customer's own workflows and data, not generic examples. Turn discovery findings into a clear implementation plan, working closely with the delivery and customer success teams. Train customer teams, scientists, lab managers, administrators, and quality staff, on how to use the platform in practice. Stay closely involved through the customer's early months live, helping troubleshoot workflow questions as they come up. Build a library of reusable demo setups and training materials based on common lab scenarios you encounter.

Qualifications

MSc, PhD, or equivalent hands-on laboratory experience in analytical chemistry, biochemistry, or a related discipline.

Required Skills

• At least 3 years in a customer-facing scientific or technical role, Field Application Scientist, Applications Scientist, Technical Support Scientist, Solutions Consultant, or similar.
• Strong hands-on background in chromatography and mass spectrometry (HPLC, UPLC, GC-MS, LC-MS); experience with chromatography data systems such as Chromeleon or Waters Empower is a strong plus.
• Comfortable working with regulated, downstream lab environments, QC, manufacturing, or CRO/CDMO settings; GMP/GLP exposure is a plus.
• Technically curious: comfortable talking about data structures, APIs, and how information moves between instruments, software, and other systems, no coding background needed.
• A natural communicator who's equally comfortable in front of a bench scientist, an IT lead, or a room of executives, and who stays composed when a live demo doesn't go to plan.