Process Applications Engineer - Instrumentation - Worcester, MA

Michael Page; Westborough (MA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Career growth opportunities

Collaborative, customer-focused environment

Job summary

Michael Page is seeking an Applications Support Engineer located in Westborough, Massachusetts, to provide technical and application support for analytical systems. The role involves customer interaction, troubleshooting, and field support across North America.

Ideal candidates will have a BS in Engineering and experience with process analytical instrumentation. This dynamic position offers opportunities for travel, exposure to various industries, and career growth in a global instrumentation company.

Qualifications

• Experience integrating instruments with PLCs and systems.
• Familiarity with industrial communication protocols.
• Experience in industrial or manufacturing environments is a plus.

Responsibilities

• Provide technical and applications support across North America.
• Support installation, training, and troubleshooting activities.
• Manage customer issues through CRM systems.

Skills

Experience with process analytical instrumentation

Strong troubleshooting and problem-solving skills

Excellent communication and presentation abilities

Proficient with MS Office and CRM tools like Salesforce

Education

BS in Electrical, Chemical, or Process Engineering

Tools

Salesforce

Job description

The Applications Support Engineer provides technical, application, and service support for process NIR and RF instrumentation. This role works closely with customers, distributors, and internal teams to ensure successful implementation, operation, and performance of analytical systems across a variety of industrial environments.

Client Details

My client is a global leader in scientific instrumentation and analytics, delivering advanced measurement technologies that help customers optimize processes, ensure quality, and improve efficiency across food, agriculture, and industrial markets.

Description

• Provide technical and applications support across North America
• Support installation, training, and troubleshooting activities
• Manage customer issues through CRM systems (Salesforce)
• Deliver on-site and remote support to customers and partners
• Communicate field feedback to internal teams
• Support trade shows and customer demonstrations
• Maintain deep knowledge of product lines and applications
• Develop and update technical documentation and procedures
• Recommend product and process improvements
• Train customers, distributors, and internal teams
• Track travel schedules, reports, and expenses
• Travel up to 40% for customer support and site visits

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Profile

A successful Process Applications Engineer should have:

• BS in Electrical, Chemical, or Process Engineering
• Experience with process analytical instrumentation
• Knowledge of NIR or RF technologies preferred
• Experience integrating instruments with PLCs and systems
• Familiarity with industrial communication protocols
• Strong troubleshooting and problem‑solving skills
• Excellent communication and presentation abilities
• Experience in industrial or manufacturing environments a plus
• Proficient with MS Office and CRM tools like Salesforce
• Ability to work independently and in team settings

Job Offer

• Dynamic role combining technical support and field work
• Exposure to diverse industries and advanced technologies
• Collaborative, customer‑focused environment
• Career growth in a global instrumentation company
• Competitive compensation and benefits

If you are passionate about engineering and manufacturing and thrive in roles that involve technical problem-solving, apply today for immediate consideration!