Application Specialist

Dekko; Fort Wayne (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare benefits

Dental

Vision

8% retirement plan

Growth opportunities

Work-life balance

Job summary

Dekko in Fort Wayne, IN is seeking a proactive Customer Service and Sales Support professional to manage pre-order activity from quotation through order placement and provide technical assistance to customers and reps.

You'll respond to pricing, ship dates, and order status, collaborate cross-functionally with Sales, Engineering, Product Management and Marketing, and help drive revenue through upselling and dealer platform adoption.

Qualifications

• High school diploma or GED required; Associate’s degree preferred.
• Minimum 2 years of related experience.
• Experience in a manufacturing environment is preferred.

Responsibilities

• Act as the primary point of contact for pre-order inquiries for an assigned customer base, including OEM/large accounts and independent dealers.
• Respond to customer and sales-rep email inquiries regarding pricing, ship dates, and order status, meeting same-day response targets.
• Field inbound technical service calls troubleshooting products and application questions for customers and reps.
• Submit and track NPRs and ECNs with Product Management and Engineering.
• Maintain accurate account, contact, and opportunity records in the CRM.
• Support testing of configurator tool for product releases and testing developer builds before launch.
• Support Marketing with dashboard upkeep and quote, opportunity, and sales-tracking reporting.
• Manage showroom and mock-up order requests from the dealer channel.
• Perform outbound calls, upselling, and cross-brand selling to support revenue objectives.

Skills

Microsoft Office

ERP/CRM systems

Communication skills

Organizational skills

Cross-functional collaboration

Education

High school diploma or GED

Associate’s degree preferred

Manufacturing experience

Tools

CRM

ERP

Quoting/configurator tool

Job description

Provides ongoing customer service and consultative sales support for an assigned customer base, covering all pre-order activity from quotation through order placement, plus technical support for customer inquiries and concerns. Responsibilities include product recommendations, quoting, and advancing the sales process to help the team meet its revenue objectives. This is a fast-paced role that requires a team-oriented, energetic person who works well cross-functionally and helps deliver great experiences for both internal and external customers.

Location: Fort Wayne IN, (onsite)

What you'll do:

• Act as the primary point of contact for pre-order inquiries and concerns for an assigned customer base, including OEM/large accounts and independent dealers.
• Respond to customer and sales-rep email inquiries regarding pricing, ship dates, and order status, meeting same-day response targets.
• Field inbound technical service calls troubleshooting products and application questions for customers and reps.
• Submit and track New Product Requests (NPR) and Engineering Change Notices (ECN) with Product Management and Engineering.
• Maintain accurate account, contact, and opportunity records in the CRM.
• Support implementation of price files and testing of configurator tool for product releases, including testing developer builds before launch.
• Support Marketing with dashboard upkeep and quote, opportunity, and sales-tracking reporting.
• Manage showroom and mock-up order requests from the dealer channel.
• Perform outbound calls, upselling, and cross-brand selling to support revenue objectives, and help identify opportunities to grow dealer adoption of Dekko’s quoting and ordering platforms.
• Provide product literature, installation instructions, imagery, and technical drawings as requested.
• Maintain complete and timely data across ERP, CRM, and workflow systems.
• Perform other duties as assigned.

About you:

• Proficient in Microsoft Office; able to quickly learn Dekko’s ERP, CRM, and quoting/configurator.
• Strong written and verbal communication skills; comfortable managing high daily email and call volume.
• Ability to read and interpret technical drawings and specifications.
• Detail-oriented with strong organizational, planning, and time-management skills.
• Customer-focused, with a sense of urgency and ability to take ownership of issues through resolution.
• Comfortable working cross-functionally with Sales, Engineering, Product Management, and Marketing.
• Adaptable to new systems and process change.
• Excellent problem-solving skills.
• Works in a safe and professional manner.

Education, Certificates & Experience

• High school diploma or GED required; Associate’s degree preferred.
• Minimum 2 years of related experience.
• Experience in a manufacturing environment is preferred.

Why You’ll Love It Here:

At Dekko, you’ll be part of more than just a company; you’ll join a team of passionate people who truly care about what they do and who they work with. We offer:

• Great People & Culture – A supportive, values-driven environment where teamwork and integrity come first.
• Competitive Pay & Benefits – Including comprehensive healthcare, dental, vision, and an 8% fully funded retirement plan.
• Growth Opportunities – We invest in your development with training, mentorship, and the chance to take on new challenges.
• Work That Matters – Contribute to innovative products that make a difference in how people live and work.
• Stability with Flexibility – A growing company with a strong foundation that understands the importance of work-life balance.

Dekko is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees