Order Engineering Technician

Dekko; Fort Wayne (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Great People & Culture

Competitive Pay & Benefits

Growth Opportunities

Work That Matters

Stability with Flexibility

Job summary

Dekko seeks an Order Engineering Technician in Fort Wayne, IN to support pre-order activities from quotation to order placement, provide customer service, and offer consultative sales support for architectural lighting assembly.

You’ll create wiring schematics in AutoCAD, review component drawings, manage BOMs and pricing, and coordinate ERP processes with cross-functional teams to ensure accurate, timely orders.

Qualifications

• Excellent written and verbal communication to relay information to customers and production personnel.
• Strong customer focus with ownership of issues and urgency.
• Good problem-solving skills and attention to detail.
• Proficiency in Microsoft Office and ability to learn the company's ERP system.
• Ability to read and interpret drawings and specifications.
• 1–3 years CAD experience to support drawing changes.

Responsibilities

• Work with customer blueprints, BOMs, facility planning, and cross reference in BPCS for custom orders.
• Check bills of material for correctness and compare to shop floor drawings for consistency.
• Create wiring schematics for lighting assembly using AutoCAD.
• Initiate and process ECNs and deviations as needed.
• Create pricing for lighting customers.
• Stay familiar with BOM, routing, item master processes, and quality procedures.
• Participate in design reviews and seek opportunities to improve products and processes.

Skills

Communication skills

Customer focus

Problem solving

Microsoft Office

CAD interpretation

Attention to detail

Cross-functional collaboration

Education

Associate degree in CAD

Tools

AutoCAD

ERP systems (BPCS)

Job description

As the Order Engineering Technician, you will provide customer service and consultative sales support, covering pre-order activity from quotation through order placement and technical support for customer inquiries and concerns. Responsibilities include the setup of bill of materials, facility planning, cross reference, item master and pricing for customer orders of architectural lighting assembly and fabrication. You will also create wiring schematics for lighting assembly and review new component part drawings and customer blueprints for accuracy. This is a fast-paced role that requires a team-oriented and organized person to help deliver great experiences for both internal and external customers.

What You'll Do

• Work with customer blueprints, raw material prints, BOM’s, facility planning, and cross reference in BPCS for custom architectural lighting assembly and fabrication orders.
• Effectively check bills of material for correctness and compare to shop floor drawings for consistency.
• Create wiring schematics for lighting assembly using AutoCAD.
• Initiate and process Engineering Change Notifications (ECN’s) and deviations as needed.
• Create pricing for lighting customers.
• Stay familiar with BOM, routing, item master processes, process changes and follow all quality procedures.
• Contribute to the thought process and idea generation for patents and other intellectual property.
• Participate in design reviews and other meetings as needed and continuously look for opportunities to improve products and processes.

What You'll Need

• Good written and verbal communication skills to effectively relay information to customers and production personnel.
• A strong customer focus and the ability to take ownership of issues and resolve them with a sense of urgency.
• Excellent problem-solving skills.
• Proficiency in Microsoft Office and ability to learn Dekko’s ERP system, and ability to read and interpret drawings and specifications.
• 1 – 3 years Computer Assisted Design experience to facilitate being able to implement drawing changes.
• Strong attention to detail, with planning and time management skills.
• Comfortable working cross-functionally with Sales, Engineering, Product Management and Marketing.

Nice to Have (Not Required — We'll Train You)

• Associate degree in Computer Aided Design or equivalent experience.
• BPCS experience.
• Experience in a manufacturing environment.

Why You'll Love It Here

At Dekko, you'll be part of more than just a company — you'll join a team of passionate people who truly care about what they do and who they work with. We offer:

• Great People & Culture — A supportive, values-driven environment where teamwork and integrity come first.
• Competitive Pay & Benefits — Including comprehensive healthcare, dental, vision, and an 8% fully funded retirement plan.
• Growth Opportunities — We invest in your development with training, mentorship, and the chance to take on new challenges.
• Work That Matters — Contribute to innovative products that make a difference in how people live and work.
• Stability with Flexibility — A growing company with a strong foundation that understands the importance of work-life balance.

Here, you'll be supported, challenged, and appreciated — and you'll love being part of the Dekko team.

Dekko is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.