Application Representative - Remote

Equity Residential; Scottsdale (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

Equity Residential seeks a dedicated team member to enhance customer service for our application processing. The ideal candidate will thrive in a remote environment, ensuring a smooth application journey for prospective residents while maintaining high confidentiality and compliance standards. Individuals with a passion for real estate and outstanding communication skills will excel in this role, contributing to vibrant community development.

Benefits

Medical, dental, and vision care

401(k) Retirement Savings Plan

Rent discounts

Paid community service hours

Paid time off for community service projects

Qualifications

• 1+ years in underwriting, real estate, or property management.
• Knowledge of application processing and fraud identification.
• Strong computer skills with proficiency in a Windows environment.

Responsibilities

• Process applications and ensure excellent customer service.
• Follow all legal processes for applicant approvals.
• Maintain compliance with market laws for application processes.

Skills

Customer service

Communication

Confidentiality

Fraud detection

Education

High school diploma or equivalent

College degree or coursework

Job description

Job Description

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver a Winning Performance

• Question Authority
• Walk the Talk
• Share Knowledge
• Listen, not just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits
  
  

We Care About Your Total Wellbeing

• Physical Wellbeing: Medical, dental, and vision care
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development
• Learn more about our Total Wellbeing program here.
  
  

What You’ll Be Doing

• Monitor and process daily workload in the applications system.
• Quickly and accurately process all applications for prospective residents. Offer exceptional customer service to onsite teams by addressing concerns promptly, clearly communicating, and following up.
• Acts as a trusted guide for all applicants, answering questions and navigating them smoothly and swiftly through the application process via phone, email, and other mediums, while providing an excellent customer experience.
• Follow all internal and legal processes to provide applicants with alternative approval solutions (as appropriate).
• Utilize fraud detection resources to ensure applicant legitimacy and make informed approval/denial decisions.
• Proactively maintain knowledge of policies, procedures/principles, and screening system application.
• Maintain a thorough understanding of changes in laws for assigned markets to ensure compliant application processes.
• Partner with the Assistant Operations Manager and regional property management leaders to identify trends, issues, or areas of concern related to application processes and procedures; recommend process improvements, as appropriate.
• Demonstrate initiative by readily taking on additional duties and participating in assigned special projects.
  
  

What You’ll Need To Thrive

• A high school diploma or equivalent is required
• A college degree or some college coursework is preferred.
• One or more years of professional work experience in underwriting, real estate or property management is required, along with knowledge of basic application processing with the ability to identify potential fraud.
• Excellent customer service and communication skills required.
• Experience in computer work including proficiency in keyboarding and navigating in a windows environment.
• Should demonstrate excellent verbal communication skills and excellent follow through.
• Acting with a high level of confidentiality and discretion regarding customer applications and company information is required.
  
  

Salary: $20.00- $21.00/ Hour

The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

Working Environment

This position is 100% remote (work from home) in the following locations: Arizona, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Texas, Virginia, Washington, and Washington DC. Please note: candidates located in California would need to relocate to another EQR market for this opportunity.

About Us

Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together.

Our portfolio of high-quality properties in urban growth markets – New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver – provides homes where people most want to live, work and play. We've got the best people in the business, as evidenced by our employee engagement scores and customer loyalty ratings. That’s why our employees say they are proud to work at Equity, a company that gives our residents a place where they can Live Remarkably, and offers a culture where our employees have the opportunity to thrive.

Equity Rewards

When you join Equity Residential, you won’t be treated as simply another employee — you will be considered a partner in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports your Total Wellbeing.

We recognize that everyone has different needs outside of work. That’s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a comprehensive wellness program, pet insurance, new parent benefits, and paid time off for community service projects. In addition to your next job, you can also find your next home with us! Rent discounts on Equity Residential apartment homes are available to our benefits-eligible employees. The amount of the discount offered is determined based on the market, ranging upwards from 20%. Learn more about our Total Wellbeing program here.

Equity Values

At Equity Residential, like our residents, our employees come from everywhere. A richly diverse work environment captures top talent, cultivates the best ideas, and creates the widest possible platform for success. By focusing on inclusion, these differences are harnessed to create value — in ideas, business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive.

All aspects of the employment process are merit-based. Every Equity employee is expected to maintain a work environment that is free from discrimination and harassment. Equity Residential does not discriminate against any employee or job applicant because of race, religion, color, creed, sex, sexual orientation, gender, sexual/gender identity/expression, age, pregnancy (including childbirth, lactation or related medical conditions), physical or mental disability, national origin, citizenship status, military (including uniformed service member or protected veteran) status, marital status, genetic characteristic or information, ancestry or any other characteristic protected by law. Equity Residential also prohibits retaliation against individuals who report harassment or discrimination, or participate in investigations into such conduct.

About The Team

In this department, we optimize operations of the properties while developing and sharing best practices across the portfolio. These tasks include ensuring a quality customer service experience at the asset level, enhancing operating processes and cost efficiencies, and committing to leadership development and management training. Sub departments include Facilities, Pricing, Real Estate Tax, Revenue Strategy and Purchasing and Procurement.