Application Programmer III (IVR Developer)

BCforward; Jersey City (NJ); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Opportunities for growth

Supportive inclusive culture

Exposure to cutting-edge technologies

Job summary

BCforward is looking for an Application Programmer III to join our Jersey City team. The ideal candidate will have strong expertise in Agile delivery, Python, and AI-assisted development tools. Responsibilities include interfacing with stakeholders, analyzing processes, gathering requirements, and leading IT projects using Jira and Bitbucket. A Bachelor's degree in Computer Science or equivalent experience of 5-6 years in programming is required. This role features a hybrid work schedule with 3 onsite days per week and competitive compensation.

Qualifications

• 5-6 years of relevant experience in programming and analysis.
• Clear understanding of Agile methodologies and Scrum practices.
• Experience with Speech IVR or user-facing systems in a relevant role.

Responsibilities

• Serve as the primary interface between stakeholders and technology teams.
• Analyze processes and evaluate integration with technology.
• Gather and document requirements into clear specifications and user stories.
• Lead IT project work, including planning and execution.
• Drive Agile ceremonies and manage backlogs using Agile tools.
• Apply AI-assisted coding tools to enhance development.

Skills

Agile tools and practices

Python

AI-assisted development tools

API/web services documentation

Jira

Bitbucket

Confluence

Education

Bachelor's degree in Computer Science or related field

Tools

GitHub Copilot

Job description

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an Application Programmer III to join our team. The ideal candidate will have strong experience in Agile delivery, Python, Jira, Bitbucket, prompt engineering, and AI-assisted development tools such as GitHub Copilot and a proven ability to translate business needs into actionable technical specifications and deliver working solutions across the project lifecycle.

Responsibilities

• Serve as the primary interface between business stakeholders and cross-functional technology teams.
• Analyze current processes and systems, assess business models, and evaluate integration with technology.
• Gather, refine, and document requirements into clear specifications and user stories.
• Create prototypes and wireframes to validate solutions with business and technical teams.
• Lead and support IT project work, including planning, execution, and revision of plans as needs change.
• Drive Agile ceremonies, backlog management, and collaboration using Jira, Bitbucket, and Confluence.
• Apply prompt engineering and AI-assisted coding tools to accelerate analysis and development.
• Produce high-level designs, APIs/web services documentation, DIDs, use cases, and traceability matrices.
• Support defect triage and partner with lines of business on research and gap analysis.

Required Skills & Qualifications

• Proficiency with Agile tools and practices, including Jira, Bitbucket, and Confluence.
• Hands-on experience with Python and API/web services documentation.
• Working knowledge of GitHub Copilot or similar AI-assisted development tools and prompt engineering.
• Clear understanding of Agile/Lean methodologies and Scrum practices.
• Experience with Speech IVR or other client/user-facing systems (online or mobile) as an analyst, developer, designer, or tester.
• Bachelor's degree in Computer Science or related field with 5-6 years of relevant experience.

Preferred Skills

• Experience with Genesys Cloud CX and/or Genesys Architect, or related certification.
• Background in mobile or web-based software development projects.
• Knowledge of Agile Lean SDLC and iterative development lifecycles.
• Ability to operate in a high-paced environment.
• Approved work location is Jersey City. Hybrid schedule with a minimum of 3 days onsite per week. Onsite day 1.
• Target start date in May. Glider ID verification applies.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.