Senior Manager, Enterprise App Production & Reliability

CareSource; United States; Remote; USD 94,000 - 165,000; Full time

Job summary

CareSource in the United States is seeking a Manager, Application Production Support who will lead the production support of mission-critical applications, oversee incident resolution, and ensure reliability across ESH operations. This role partners with IT, business stakeholders, and vendors to maintain uptime, security, and regulatory compliance while driving continuous improvement.

The ideal candidate has a Bachelor's degree in Computer Science or related field, 7 years in IT with leadership

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field required.
• Equivalent years of relevant work experience may be accepted in lieu of required education.
• Seven (7) years of information technology experience required.
• Three (3) years of leadership experience preferred.
• Experience supporting enterprise applications and production environments required.
• Experience with IT service management practices, including incident, problem, change, and release management required.
• Experience leading complex issue resolution and continuous improvement initiatives required.
• Healthcare or managed care experience preferred.

Responsibilities

• Lead application production support operations to ensure application stability, availability, and performance.
• Manage and develop application support staff.
• Oversee production incident resolution and problem management activities.
• Monitor service performance and drive continuous improvement initiatives.
• Partner with business, technical, and vendor stakeholders to support operational effectiveness and production readiness.
• Ensure compliance with organizational, security, regulatory, and IT service management requirements.
• Serve as an escalation point for application support issues and communicate operational impacts to stakeholders and leadership.
• Perform any other job related duties as requested.

Skills

IT service management

Incident handling

Leadership

Communication

Analytical thinking

Education

Bachelor's degree in Computer Science/IT

Job description

CareSource in the United States is seeking a Manager, Application Production Support who will lead the production support of mission-critical applications, oversee incident resolution, and ensure reliability across ESH operations. This role partners with IT, business stakeholders, and vendors to maintain uptime, security, and regulatory compliance while driving continuous improvement.

The ideal candidate has a Bachelor's degree in Computer Science or related field, 7 years in IT with leadership