Application Operations Facilitator - Enrollment Support

Drake University; Iowa (LA); On-site; USD 42,000 - 66,000; Full time

Job summary

Drake University seeks an Applications Operations Facilitator to manage the flow of undergraduate applications for domestic and international applicants. You will review documents, communicate with applicants and families, and coordinate data across admissions teams with careful attention to detail.

The role emphasizes customer service, accuracy, and collaboration with campus partners. Prior database familiarity and office software proficiency are valuable for success.

Qualifications

• Minimum: High school diploma.
• Strong skills in Microsoft Excel, Word, Outlook.
• Customer service mindset and meticulous attention to details are essential.

Responsibilities

• Evaluate high school and college transcripts; determine transfer credits and GPA.
• Maintain application file status; verify documents and cross-check information.
• Respond to external and internal phone calls and emails; provide information as needed.
• Coordinate outgoing mailings to applicants and families.
• Track and manage publication inventory levels.
• Assist on Campus Visit Days.
• Supervise assigned work‑study students.

Skills

Attention to detail

Customer service mindset

Communication

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Drake University seeks an Applications Operations Facilitator to manage the flow of undergraduate applications for domestic and international applicants. You will review documents, communicate with applicants and families, and coordinate data across admissions teams with careful attention to detail.

The role emphasizes customer service, accuracy, and collaboration with campus partners. Prior database familiarity and office software proficiency are valuable for success.