Application Operations Facilitator - 998775

Drake University; Iowa (LA); On-site; USD 42,000 - 66,000; Full time

Job summary

Drake University seeks an Applications Operations Facilitator to manage the flow of undergraduate applications for domestic and international applicants. You will review documents, communicate with applicants and families, and coordinate data across admissions teams with careful attention to detail.

The role emphasizes customer service, accuracy, and collaboration with campus partners. Prior database familiarity and office software proficiency are valuable for success.

Qualifications

• Minimum: High school diploma.
• Strong skills in Microsoft Excel, Word, Outlook.
• Customer service mindset and meticulous attention to details are essential.

Responsibilities

• Evaluate high school and college transcripts; determine transfer credits and GPA.
• Maintain application file status; verify documents and cross-check information.
• Respond to external and internal phone calls and emails; provide information as needed.
• Coordinate outgoing mailings to applicants and families.
• Track and manage publication inventory levels.
• Assist on Campus Visit Days.
• Supervise assigned work‑study students.

Skills

Attention to detail

Customer service mindset

Communication

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Title: Application Operations Facilitator - 998775

Position Number:998775

Unit/Department: Admissions & Enrollment

Salary: Commensurate with qualifications and experience

Department Summary:

We welcome a dynamic and organized individual to join our Admission team at Drake University! The Office of Admission reviews approximately 10,000 undergraduate applications to the Drake annually.

Job Summary:

The Applications Operations Facilitator is responsible for managing the application flow for domestic and international applicants. Responsibilities include document review and assessment, incoming and outgoing communication with applicants, their families, secondary school personnel as well as members of the admission team and campus community, and data coordination. An excellent attention to detail and a strong customer service mindset are skills vital to being successful in this role.

Minimum Qualifications:

High school diploma
Microsoft Excel, Word, Outlook

Preferred Qualifications:

Prior work in a higher or secondary education office setting
Prior database experience
Prior customer service experience

Job Duties:

• 25% - Evaluate high school and college transcripts. Convert non-standard GPAs. Combine GPAs to formulate an overall transfer GPA when applicable. Make decisions regarding transfer of credits. - (Essential)
• 20% - Maintain application file status by checking documents and incoming materials for accuracy and completeness, and cross-referencing information by keeping the file checklist up to date. - (Essential)
• 20% - Receive and respond to external and internal phones calls, emails and other informational requests - (Essential)
• 15% - Coordinate outgoing mailings - (Essential)
• 10% - Track & maintain publication inventory levels - (Essential)
• 5% - Assist on Campus Visit Days - (Essential)
• 5% - Supervise assigned work study students - (Essential)

If you have any questions about this job positing or the application process, please email [e-mail]

Review of Applications Begins:

A review of applications will begin immediately. This position will remain open until filled.

Salary and Benefits:

At Drake, we are proud to offer our employees, their spouses, and eligible dependents a comprehensive benefits package, which includes a wide range of core benefits, perks, and discounts. If you are exploring a job with Drake University, we invite you to spend a little time with our Drake Benefits Guide 2026. One of our popular policies provides a tuition waiver for Drake employees, their spouses, and eligible dependents. Drake also participates in not one, but two tuition exchange programs available to dependent children. Tuition Benefits

Advertised: 24 Jul 2026 Central Daylight Time
Applications close: