Application Operations Engineer

DWP Digital; United States; Hybrid; USD 56,000 - 69,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Civil service pension with employer 28

Generous holidays 25–31 days

Flexi-time

Learning and development

Job summary

DWP Digital is seeking a Senior Application Operations Engineer to keep business-critical applications reliable, resilient and performing at their best. You will drive automation, resolve complex technical issues and mentor engineers across the Centralised Application Support Services (CASS) that span DWP Digital.

As part of the UK’s largest government department, you will contribute to scalable, user-centric digital public services while benefiting from hybrid working, flexible hours and a

Qualifications

• Experience managing technical application support and implementing improvement initiatives.
• Evidence of ownership and initiative working with stakeholders to achieve service outcomes.
• User-focused with ability to manage multiple priorities and ensure customer outcomes.
• Holistic view of applications and dependencies to diagnose issues and coordinate resolutions.

Responsibilities

• Maintain reliability and performance of business-critical applications in a complex environment.
• Drive automation and service improvements across centralised application support.
• Collaborate with engineers and stakeholders to ensure service outcomes are achieved.
• Mentor and guide fellow engineers within the CASS team at DWP Digital.

Skills

Application support

Automation

Incident management

Stakeholder management

Job description

As a Senior Application Operations Engineer, you'll keep business-critical applications reliable, resilient and performing at their best. From solving complex technical issues to driving automation and service improvements, you'll work with cutting-edge technologies while helping shape the future of digital services and mentoring the engineers around you.

Previous experience of managing the technical application support of services focusing on your implementation of improvement initiatives to deliver a quality service.

Ownership and initiative - Evidence of working with other stakeholders to ensure service outcomes are achieved.

User Focused - Evidence of managing multiple competing priorities and the techniques used to ensure customer outcomes are met.

Service Focused - Ability to take a holistic view of applications, their interfaces and dependencies to diagnose issues and coordinate resolution activities across multiple services. We have an exciting opportunity to join our community of experts at DWP Digital as a Senior Application Operations Engineer within our Centralised Application Support Services (CASS) that spans DWP Digital

DWP is the UK's largest government department. We are the UK's largest payer, making around £280 billion in payments every year and a third of all UK BACS traffic, to support and empower millions of people. Our DWP Digital teams are using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions, positively changing how government work. We design, build, and run digital public services, making them simpler and faster for everyone. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Pay up to £46,547 plus 28.97% employer pension contributions, hybrid working, flexible hours, and a truly great work life balance., Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £46,547. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £12,000 per year. Holidays: A generous leave package starting at 25 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Professional development, coaching, mentoring and career progression opportunities.