IT Applications Operations Analyst

NISA Investment Advisors, LLC; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

NISA Investment Advisors, LLC is seeking an Application Management Analyst to support the full application lifecycle within the Information Technology Operations Group in St. Louis.

You will triage alerts, manage incidents, and help maintain runbooks and documentation for a range of applications, including third-party software and SaaS solutions. You will liaise with cybersecurity, coordinate patches, and participate in change management processes, applying ITIL practices and ensuring production

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 0-3 years of experience in application support or IT operations.
• Familiarity with ITIL practices is a plus.

Responsibilities

• Own day-to-day operational support of NISA's applications, including third-party software, SaaS, and NISA-developed applications as well as the business processes they enable
• Triage alerts and incidents, and produce and maintain reports and dashboards for supported applications and processes
• Coordinate patches and upgrades, and may lead day-to-day vendor service interactions
• Maintain product and process documentation, diagrams, and runbooks for assigned applications
• Support business continuity efforts, including recovery objectives, failover procedures, and contingency documentation for assigned applications
• Assist with configuring and tuning application monitoring and alerting, and support alert-quality review
• Support integration testing and change coordination with Technology Solutions
• Partner with Cybersecurity on security reviews, patch cadence, and access reviews
• Apply ITIL practices, including incident, problem, and change management, via ServiceNow
• Apply AI-assisted code generation, query suggestion, and document summarization to accelerate technical work, with explicit human review on every output bound for production

Skills

SQL

Analytical skills

Communication skills

Education

Bachelor's degree in Computer Science, Information Systems, Finance, or related field

Tools

SQL Server Management Studio

SSRS

Tableau

Azure DevOps

ServiceNow

Job description

NISA Investment Advisors, LLC is seeking an Application Management Analyst to support the full application lifecycle within the Information Technology Operations Group in St. Louis.

You will triage alerts, manage incidents, and help maintain runbooks and documentation for a range of applications, including third-party software and SaaS solutions. You will liaise with cybersecurity, coordinate patches, and participate in change management processes, applying ITIL practices and ensuring production