Application Field Service Engineer

Nordson; Town of Texas (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Nordson Electronics Solutions is seeking an experienced technical professional to support pre-sales and post-sales activities, demonstrate products, and perform on-site installations and service for a range of electronics assembly equipment. You will also train customers and ensure system performance while traveling up to 75% of the time.

Ideal candidates have a technical engineering degree and 1–3 years of related experience, plus strong troubleshooting and communication skills to engage with

Qualifications

• Technical degree in Mechanical or Electrical Engineering or equivalent.
• 1-3 years related experience.
• Exposure to PCB and semiconductor packaging industries.
• Ability to travel up to 75% (domestic and international).
• Excellent communication and customer-facing skills.

Responsibilities

• Support pre-sales and post-sales activities including customer demonstrations, material evaluation, on-site installations, and servicing and repair of equipment.
• Inspect and approve operational quality of system equipment and train customers on operation and maintenance.
• Travel as required; when not traveling, participate in Call Center Phone Support and CRM activities.
• Act as primary technical support contact for specific customer accounts as assigned.

Skills

Customer communication

Troubleshooting

Analytical thinking

Self-motivation

Team collaboration

Education

Engineering degree (Mechanical or Electrical)

Tools

CRM systems

Job description

Nordson Electronics Solutions, a global leader in assembly and advanced packaging stage solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.Summary of the roleAs a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.Job SummaryResponsible for supporting both pre-sales and post-sales activities including customer demonstrations, material evaluation, on-site installations, as well as servicing and repair of complex equipment and systems for all products and markets. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system and provides training. When not traveling may be called upon to participate in the Call Center Phone Support and CRM system and perform other internal activities. May also eventually be assigned to specific customer accounts as the primary technical support contact.Essential Job Duties and ResponsibilitiesWorks on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.Exercises judgment within defined procedures and practices to determine appropriate action.Education and Experience RequirementsTechnical degree in Mechanical or Electrical Engineering or equivalent required.1-3 years related experienceExposure to the printed circuit board and semiconductor packaging industriesAbility to travel from 50- 75%; both domestic and internationallyPreferred Skills and AbilitiesHighly motivated and self managingAnalytical thinker with great troubleshooting skillsStrong customer communication skillsWorking Conditions and Physical DemandsOffice environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Travel Required Estimated up to 75%#LI-CL1Interested?If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.About Nordson Electronics SolutionsNordson Electronics Solutions is a trusted surface treatment and precision fluid dispensing equipment supplier within the global electronics manufacturing industry, working closely with semiconductor, printed circuit board, and precision assembly manufacturers. By joining our team today, you will help us bring innovative ideas to life. Nordson Electronics Solutions is a global team that works to create machines and systems that improve the electronics and semiconductor manufacturing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Electronics Solutions. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.