Application Engineering Manager

Analogic; Canton (MA); On-site; USD 150,000 - 190,000; Full time

Job summary

Analogic's Applications Engineering Manager role leads the global applications engineering organization, guiding pre-sale and post-sale technical support, system integration, and customer-specific solutions. You will coordinate with Sales, Customer Service, Product Management, and Engineering to optimize resources and improve technical processes.

You will mentor an international team, set objectives aligned with business goals, and drive continuous improvement in support practices,

Qualifications

• Bachelor’s degree in Engineering required or equivalent.
• Minimum 10 years in applications engineering, motion control, or related field.
• 2+ years supervising technical or engineering professionals.

Responsibilities

• Lead applications engineering activities and set priorities for customers, distributors, and sales teams.
• Provide technical leadership for pre-sale and post-sale support, including system integration.
• Oversee analysis of complex customer applications and develop effective solutions.
• Partner with Engineering and Product Management on new product requirements.
• Lead complex troubleshooting and root-cause analysis, advising on repairs or modifications.
• Manage international team hiring, onboarding, coaching, and performance.
• Develop and improve technical procedures for consistent product implementation and support.
• Lead training for sales, distributors, and customers; represent the organization at events.

Skills

Motion control

Industrial automation

Team leadership

Customer-focused

Project management

Troubleshooting

Communication

Education

Bachelor’s degree in Engineering

Advanced degree in Engineering (preferred)

Job description

The Opportunity

As the Applications Engineering Manager, you will provide both technical and operational leadership for our applications engineering organization. You will lead the delivery of pre-sale and post-sale technical support, oversee the resolution of challenging customer applications, and ensure that our products are successfully selected, integrated, installed, and supported.

Working closely with Sales, Customer Service, Product Management, and Engineering, you will help prioritize resources, improve technical processes, develop team capabilities, and bring customer and market insights into future product-development initiatives.

What You'll Do

Technical and Customer Leadership

• Lead applications engineering activities and establish priorities that support customers, distributors, and sales teams.
• Provide technical leadership for pre-sale and post-sale support, including product selection, application feasibility, system integration, and customer-specific requirements.
• Guide the analysis of complex customer applications and the development of effective technical solutions.
• Partner with Engineering and Product Management on non-standard features, product modifications, and new product requirements.
• Oversee technical support for product installation, startup, testing, and system performance.
• Lead complex troubleshooting and root-cause analysis efforts, recommending product repair, replacement, or modification when appropriate.
• Coordinate technical escalations with Engineering and other cross-functional teams.
• Serve as a senior technical resource for key customers and distributors, providing guidance on product applications, upgrades, and modifications.
• Develop and improve technical procedures that promote consistent, effective product implementation and support.

Team and Operational Leadership

• Lead international applications engineering personnel through hiring, onboarding, coaching, development, and performance management.
• Establish individual and team objectives aligned with departmental priorities and business goals.
• Prioritize and assign work based on customer requirements, technical complexity, team capabilities, and available resources.
• Build the team’s technical capabilities through mentoring, training, knowledge sharing, and individual development planning.
• Foster a collaborative, accountable, and customer-focused environment that encourages problem-solving and continuous improvement.
• Monitor technical-support responsiveness, team productivity, service quality, and the resolution of customer issues.
• Improve applications engineering processes, documentation, escalation procedures, and support practices.
• Collaborate with functional leadership on staffing, resource planning, and future business requirements.

Training, Product Development, and Business Support

• Lead technical product training for sales personnel, distributors, and customers.
• Oversee the development of demonstration equipment and technical materials for customer training, trade shows, and application projects.
• Represent the organization at customer meetings, trade shows, and technical events through presentations, demonstrations, and technical discussions.
• Collaborate with Sales, Product Management, and Engineering to identify customer needs, market trends, competitive developments, and product opportunities.
• Provide customer-focused technical input during product design reviews and development initiatives.
• Recommend improvements to product functionality, performance, reliability, and overall customer value.

What You'll Bring

• Bachelor’s degree in Engineering.
• At least 10 years of progressively responsible experience in applications engineering, motion control, industrial automation, or a related technical field.
• At least two years of experience supervising or managing technical or engineering professionals.
• Demonstrated expertise in motion-control products, system integration, product applications, and complex troubleshooting.
• Proven ability to lead technical teams, establish priorities, allocate resources, and manage competing customer and business requirements.
• Experience with employee coaching, development, performance management, and team effectiveness.
• Strong understanding of customer applications, technical sales support, and distributor relationships.
• Ability to analyze complex technical challenges and develop practical, effective solutions.
• Strong planning, organizational, and project-management skills.
• Excellent written and verbal communication skills, including the ability to explain complex technical information to internal and external audiences.
• A strong customer-service orientation and the ability to build effective working relationships across functions and locations.
• Ability to travel up to 30% domestically, with some international travel possible.
• Language proficiency appropriate to the position and business requirements.

Preferred Qualifications

• Advanced degree in Engineering or a related discipline.
• Experience supporting international customers, distributors, or engineering teams.

Why Join Analogic?

At Analogic, you will join a team of builders, problem-solvers, innovators, and collaborators working to turn complex ideas into solutions with real-world impact.

In This Role, You Will Have The Opportunity To

• Lead and develop a talented international engineering team.
• Work directly with customers on challenging, high-value applications.
• Influence new products and product enhancements.
• Collaborate across engineering, sales, product management, and customer support.
• Help shape the processes and capabilities of a growing technical organization.
• Build your career with a company that values innovation, expertise, and professional growth.

Working Conditions

• Ability to safely and successfully perform the essential functions of the position in accordance with applicable employment, health, and safety requirements.
• Regular and punctual attendance is required.
• Ability to communicate effectively by telephone, video conference, and in person.
• The position involves prolonged sitting and extensive computer use.
• The role may require standing, bending, walking, and other mobility during customer visits, product demonstrations, and technical-support activities.
• Travel of up to 30% domestically is required, with some international travel possible.

Ready to Lead What's Next?

If you are an experienced engineering leader who combines technical depth, customer focus, and a passion for developing people, we invite you to explore this opportunity and help shape the future of applications engineering at Copley Controls and Analogic.