Application Engineer (Refrigeration)

Heatcraft Worldwide Refrigeration; Stone Mountain (GA); On-site; USD 78,000 - 103,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

401(k) retirement plan

Job summary

Heatcraft Worldwide Refrigeration is seeking an Application Engineer II in Stone Mountain, GA, to provide technical support for commercial refrigeration equipment. This role includes responsibilities such as product selection, training for sales teams, and troubleshooting across our diverse product portfolio.

Applicants must possess a bachelor's degree or equivalent experience, with at least one year in a related field. Compensation ranges from $78,000 to $103,000 annually, along with a comprehensive benefits package including tuition reimbursement, medical insurance, and paid time off.

Qualifications

• Requires at least 1 year related experience in refrigeration.
• Extensive knowledge of calculations for equipment application.
• Adept in developing customer-specific programming.

Responsibilities

• Provide technical support to customers on refrigeration products.
• Deliver training to sales teams on product features.
• Assist with product selection and technical issues.
• Support cross-functional teams for product improvements.

Skills

Technical support for refrigeration products

Excellent customer service skills

Strong math and mechanical knowledge

Written and verbal communication skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Customer Relationship Management software

Job description

Location: Stone Mountain, GA - This position 100% onsite.

The Application Engineer II provides technical support for commercial refrigeration equipment, including commissioning, installation, testing, troubleshooting, and maintenance across our broad portfolio of products and solutions.

Our team plays a key role in supporting outside sales teams, customers, and end users by providing expert pre- and post-sales refrigeration application support. Responsibilities include product selection, quotation assistance, system configuration, and troubleshooting of both standard and complex refrigeration systems. In this role, you will help ensure customers receive exceptional support while contributing to the successful application of our products. You will also have opportunities to collaborate with industry-leading engineers on both product and software development initiatives.

Duties include, but are not limited to:

• Provide technical support to customers in the setup, configuration, troubleshooting, and operation of refrigeration products.
• Deliver training to sales teams and customers on product features, applications, and best practices.
• Develop customer-specific programming and parameter settings for custom applications as needed.
• Assist with product selection, application guidance, and resolution of technical issues.
• Support cross-functional teams in driving product improvements and customer success.

What We Are Looking For

• Requires a bachelor's degree or an equivalent combination of education and experience.
• Requires at least 1 year related experience.
• Excellent customer service skills, strong math and mechanical knowledge.
• Has substantial knowledge of calculations required for correctly applying equipment and equipment integration.
• Must have strong written and verbal communication skills.
• Able to use Microsoft Office and Customer Relationship Management software.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $78,000 - $103,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10-11 paid holidays, and 3 floating holidays per year.

We are an equal opportunity employer.

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.