Application Engineer II

Lennox International; Stone Mountain (GA); On-site; USD 78,000 - 103,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

401(k) retirement plan

Paid time off

Paid bonding leave

Job summary

Lennox International is seeking an Application Engineer II to provide technical support for commercial refrigeration equipment in Stone Mountain, GA. This role offers a starting salary range of $78,000 - $103,000 and is 100% onsite.

The ideal candidate will support sales teams and assist customers through product selection and troubleshooting. A bachelor's degree or equivalent experience, along with excellent customer service skills, is required.

Join us at Lennox, where we value your contributions and offer comprehensive benefits and a supportive work culture.

Qualifications

• Bachelor's degree or equivalent combination of education and experience is required.
• Minimum 1 year related experience is needed.
• Strong written and verbal communication skills are essential.
• Solid math and mechanical knowledge is expected.

Responsibilities

• Provide technical support for refrigeration products.
• Deliver training on product features to sales and customers.
• Assist with product selection and system configuration.
• Support cross-functional teams for product improvements.

Skills

Customer service skills

Math knowledge

Mechanical knowledge

Written communication skills

Verbal communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Customer Relationship Management software

Job description

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate‑control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Heatcraft Worldwide Refrigeration is a long‑standing leader in the world of commercial refrigeration, providing climate‑control solutions to customers in more than 70 countries. Their state‑of‑the‑art manufacturing facilities in the cities of Stone Mountain and Tifton, Georgia, produce evaporators, condensers, compressor racks, and other top‑quality refrigeration products for their five market‑leading brands: Bohn, Larkin, Climate Control, Chandler, and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.

What Drives Success

Location: Stone Mountain, GA -This position 100% onsite.

The Application Engineer II provides technical support for commercial refrigeration equipment, including commissioning, installation, testing, troubleshooting, and maintenance across our broad portfolio of products and solutions.

Our team plays a key role in supporting outside sales teams, customers, and end users by providing expert pre‑ and post‑sales refrigeration application support. Responsibilities include product selection, quotation assistance, system configuration, and troubleshooting of both standard and complex refrigeration systems. In this role, you will help ensure customers receive exceptional support while contributing to the successful application of our products. You will also have opportunities to collaborate with industry‑leading engineers on both product and software development initiatives.

Duties include, but are not limited to:

• Provide technical support to customers in the setup, configuration, troubleshooting, and operation of refrigeration products.
• Deliver training to sales teams and customers on product features, applications, and best practices.
• Develop customer‑specific programming and parameter settings for custom applications as needed.
• Assist with product selection, application guidance, and resolution of technical issues.
• Support cross‑functional teams in driving product improvements and customer success.

What We Are Looking For

• Requires a bachelor's degree or an equivalent combination of education and experience.
• Requires at least 1 year related experience.
• Excellent customer service skills, strong math and mechanical knowledge.
• Has substantial knowledge of calculations required for correctly applying equipment and equipment integration.
• Must have strong written and verbal communication skills.
• Able to use Microsoft Office and Customer Relationship Management software.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $78,000 - $103,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short‑term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long‑term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well‑being days, 1 paid volunteer day, 10‑11 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!