Sr. Field Support Engineer-Refrigeration

Heatcraft Worldwide Refrigeration; Stone Mountain (GA); On-site; USD 90,000 - 118,650; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Annual bonus eligibility

Job summary

A leading refrigeration company in Stone Mountain, Georgia is seeking a Sr. Field Support Engineer to provide technical assistance and support for commercial refrigeration systems. The role involves traveling to customer sites, diagnosing issues, and delivering excellent customer service while ensuring clear documentation. Ideal candidates will have a strong background in HVAC/R, hands-on refrigeration experience, and excellent communication skills. Competitive salary and generous benefits package provided.

Qualifications

• 5+ years of relevant HVAC/R experience.
• Strong knowledge of commercial refrigeration systems.
• Hands-on experience with refrigerants A1, A2L, and A3.

Responsibilities

• Review open cases and coordinate with internal teams.
• Travel to customer sites for support and troubleshooting.
• Provide clear documentation and reporting on findings.

Skills

HVAC/R experience

Commercial refrigeration systems knowledge

Troubleshooting skills

Communication skills

Customer service mindset

Microsoft Office proficiency

Education

Bachelor's degree in engineering

EPA Section 608 Universal Certification

Job description

Join to apply for the Sr. Field Support Engineer – Refrigeration role at Heatcraft Worldwide Refrigeration

Pay Range

Base pay range: $90,000–$118,650 per year.

Responsibilities

As the Sr. Field Support Engineer, your day often starts by reviewing open cases, field requests, or scheduled site visits. You may be coordinating with internal teams like Technical Support, Engineering, Sales, or Product Services to align priorities, clarify scope, or ensure the right parts, documentation, and information are in place before a trip ever begins. Some days you’re traveling to a customer site — a distribution center, food processing facility, or large commercial installation — to support start-ups, commissioning, or complex troubleshooting. On site, you are the calm, experienced presence. You listen first, assess the system holistically, and separate installation issues from equipment issues using sound refrigeration fundamentals. You may be working on single systems, rack systems, or newer technologies involving A1, A2L, or A3 refrigerants. Other days are spent supporting the field remotely. That may mean walking a contractor through diagnostics, reviewing wiring photos or trend logs, or helping interpret control data to get a system back online — often under real-world pressure where downtime matters. You’re trusted not just for your technical knowledge, but for your judgment and ability to explain complex issues clearly and professionally. Documentation is part of the job — not paperwork for paperwork’s sake, but clear, accurate reporting that helps the next person succeed. You capture findings, root causes, corrective actions, and recommendations in a way that adds value to the organization and improves future outcomes. Throughout the day, you’re balancing multiple requests, prioritizing based on impact, safety, and urgency. You communicate clearly, manage expectations, and represent Heatcraft with professionalism — whether you’re speaking with a contractor on a noisy job site or collaborating with engineers back at the office. By the end of the day, you’ve likely solved problems, prevented future ones, and helped customers move forward — sometimes visibly, sometimes behind the scenes. You may not always get the spotlight, but your work matters, and people know they can rely on you when it counts.

Qualifications

• A bachelor's degree in engineering (preferred) or an equivalent combination of education and experience.
• Requires at least 5 years of relevant HVAC/R experience.
• Strong working knowledge of commercial refrigeration systems, including single systems and rack systems used in food retail, industrial, and commercial applications.
• Hands‑on experience with refrigerants, including A1, A2L, and A3, with a clear understanding of safety practices, handling, and regulatory requirements.
• EPA Section 608 Universal Certification, or the ability to obtain certification within 90 days of employment.
• Proven troubleshooting and analytical skills, with the ability to diagnose mechanical, electrical, and control‑related issues in real‑world field conditions.
• Ability to provide effective technical assistance in a fast‑paced environment, often supporting multiple stakeholders simultaneously.
• Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to customers, contractors, and internal teams.
• Strong customer service mindset, representing Heatcraft professionally while building trust and confidence with customers.
• Ability to manage multiple priorities, balance travel and remote support, and adapt to changing field conditions.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) for documentation, reporting, and presentations.
• Valid driver’s license and a driving record acceptable under company policy.
• Ability to travel and fly commercially as required to support customer sites and projects.

What We’re Really Looking For

• A technically capable professional who takes quality seriously, values doing things the right way, and understands the impact field support has on customer success.
• Someone who is curious, coachable, and collaborative, willing to learn, share knowledge, and grow with the organization.
• A strong Heatcraft ambassador who combines technical credibility with professionalism and respect in every customer interaction.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $90,000 and $118,650 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short‑term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long‑term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well‑being days, 1 paid volunteer day, 10‑11 paid holidays, and 3 floating holidays per year.

Our Culture

At Heatcraft, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

This posting is anticipated to remain open for 60 days.