Application Engineer/ PROCESS ENGINEER

KPG99 INC; Jersey City (NJ); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Discretionary incentive

Medical coverage

Parental leaves

Identity protection

Commuter benefits

Training reimbursement

Vacation & holidays

401K plan

Performance bonus

Job summary

KPG99 INC. is seeking an Application Engineer/Process Engineer to work on onsite data center compute services in Jersey City, NJ.

This full-time direct-hire role focuses on designing TOM, workflows, governance, and lifecycle management to optimize capacity, automation, and compliance. You will collaborate with Data Center Operations, Cybersecurity, and Service Management to deliver scalable, policy-driven processes and service models, including automation and lean initiatives.

Qualifications

• Experience in designing data center compute services and operating models.
• Familiarity with ITIL, ISO27001 controls and security frameworks.

Responsibilities

• Define Target Operating Model for Data Center Compute Services.
• Develop end-to-end workflows: capacity, asset lifecycle, OS patching, hardware refresh, incident/problem/change, DR/BC.
• Create L1-L4 process maps, SIPOC, and RACI matrices.
• Establish standards, SOPs, and playbooks.
• Build operational frameworks for servers (Dell/HPE/Lenovo), VMware/Nutanix/Hyper-V, AI/HPC.
• Define service catalog and consumption models.
• Identify automation opportunities; implement IaC, automated provisioning, workflow orchestration, AI monitoring.
• Drive Lean/Six Sigma to improve efficiency.
• Establish KPIs, SLAs, OLAs; ensure ITIL/ISO27001 compliance; support audits.
• Plan capacity and lifecycle management; optimize costs.
• Collaborate with Data Center Ops, Cybersecurity, Service Management, Application Owners; run governance workshops.

Skills

Capacity Mgmt

Incident Mgmt

Change Mgmt

SOP Governance

Lean Six Sigma

SIPOC & RACI

ITIL/ISO27001

Tools

Terraform

Ansible

VMware

Nutanix

Hyper-V

AI/HPC infra

Job description

Role: Application Engineer/ PROCESS ENGINEER

Onsite at Jersey City, NJ

Full Time Direct Hire Role

Job Description

Process Design & Architecture

• Define Target Operating Model (TOM) for Data Center Compute Services.
• Develop end-to-end workflows covering:
  • Capacity Management
  • Asset Lifecycle Management
  • OS Lifecycle & Patch Management
  • Hardware Refresh Programs
  • Incident, Problem & Change Management
  • DR and Business Continuity processes
• Create L1-L4 process maps, SIPOC diagrams, and RACI matrices.
• Establish standards, policies, SOPs, and operational playbooks.

Compute Product Line Management

• Build operational frameworks for:
  • Physical Servers (Dell, HPE, Lenovo)
  • VMware/Nutanix/Hyper-V platforms
  • AI/HPC Infrastructure
• Define service catalog and service consumption models.

Automation & Process Optimization

• Identify opportunities for automation and self-service.
• Work with engineering teams to implement:
  • Infrastructure as Code (Terraform, Ansible)
  • Automated provisioning
  • Workflow orchestration
  • AI-driven operational monitoring
• Drive Lean/Six Sigma initiatives to improve efficiency.

Governance & Compliance

• Establish KPIs, SLAs, OLAs, and operational scorecards.
• Ensure compliance with:
  • ITIL
  • ISO 27001
  • SOC Controls
  • Security & Risk guidelines
• Support audit readiness and operational reviews.

Capacity & Lifecycle Management

• Define capacity planning processes.
• Establish refresh, retirement, and migration frameworks.
• Optimize infrastructure utilization and operational costs.

Stakeholder Management

• Collaborate with:
  • Data Center Operations
  • Cybersecurity
  • Service Management
  • Application Owners
• Facilitate workshops and process governance meetings.

Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.