Engineer

Tata Consultancy Services; Charlotte (NC); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical Coverage

401K Plan

Discretionary Bonus

Job summary

Tata Consultancy Services in Charlotte, NC is seeking a Process Design role focused on documenting workflows and managing the PC Lifecycle process. The position emphasizes adherence to enterprise standards and continuous improvement through process design and governance.

The candidate will develop roadmaps, collaborate across teams, and ensure effective communication of process changes. A bachelor's degree in computer science and strong communication skills are required for this full-time role

Qualifications

• Strong written, presentation and verbal communication skills.
• Experience documenting workflows and processes is a plus.
• Ability to create and maintain process roadmaps and templates.

Responsibilities

• Document workflows for the PC Lifecycle process and service transition portfolio.
• Develop near- and long-term process roadmaps aligned to Service Transition.
• Act as liaison between Enterprise, Employee Experience Technology and operational processes.
• Establish process control objectives and ensure enterprise standards are followed.
• Manage current state process portfolio and develop templates/standards.
• Create process control plans for PC Lifecycle Process.
• Benchmarks process against Enterprise Classification Process Framework (ECPF).
• Develop routines for documentation enhancements and review frequency.
• Oversee service delivery of processes used to run operational activities.
• Communicate process changes clearly and effectively.

Skills

Communication skills

Education

Bachelor's degree in Computer Science

Job description

Job Description

Roles & Responsibilities: Process Design is accountable for documenting workflows, managing the accuracy, relevance and adherence of the PC Lifecycle process and Service Transition portfolio. They are also accountable for the process design performance and are responsible for sustaining the gain and identifying future improvement opportunities in the process. Establishes process control objectives to ensure they are met and enterprise standards are leveraged.

Key Responsibilities

• Focus on process design improvement, including cost and time reductions to make the PC Lifecycle more efficient
• Creates near and long-term process roadmaps aligned to Service Transition
• Acts as liaison between enterprise, Employee Experience Technology and Service Transition specific operational processes
• Identification of process management service levels and goals and adherence to those goals
• Management of current state process portfolio, including library development and template/standards creation
• Establish process control plans for PC Lifecycle Process
• Benchmarks process and ensure alignment to Enterprise Classification Process Framework (ECPF)
• Develop routines for documentation enhancements and review frequency
• Manage service delivery of processes that are used to run operational activities
• Good written, presentation and verbal communication skills
• Ensures organizational adherence to the tools and process
• Communications of process changes

Employment Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $100,000- 120,000 a year

Qualifications

Bachelor of Computer Science