Application Engineer (Hybrid)

Jobs via Dice

Kalamazoo (MI)

Hybrid

USD 70,000 - 100,000

Full time

14 days+

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Job summary

A leading company is seeking an Application Engineer (Hybrid) in Kalamazoo, MI, to support their Instruments Division through technical assistance. The role requires a blend of technical knowledge and critical thinking to address complex issues, with a hybrid work model emphasizing collaboration with engineering teams and customers. Ideal candidates will hold a Bachelor's degree or have equivalent experience, along with a strong background in technical support and problem management.

Qualifications

Bachelor's Degree or 6+ years of additional relevant work experience post high school diploma.
2+ years of Networking, Information Technology, or Applications experience preferred.
Customer facing support experience desired.

Responsibilities

Provide technical support for hardware and software applications.
Problem management and partner with cross-functional teams.
Collaborate with engineering and operations on software enhancements.

Skills

Technical support

Critical thinking

Troubleshooting

Problem management

Education

Bachelor's Degree

6+ years of work experience

Job description

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Work Flexibility: Hybrid

As an Application Engineer you will help the Instruments Division by providing phone and email technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging equipment, computer systems, complex software, or networked and/or wireless systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. You will report design, reliability, and maintenance problems or bugs to design engineering/software engineering. Hybrid onsite a minimum of two days per week; work shift is 10:30 AM EDT to 7:00 PM EDT.

What you will do:

Provide the following levels of support associated with hardware and software applications:

Level 1 Support: general inquiries, technical questions, troubleshooting, problem reproduction and basic procedural how-to questions
Level 2 Support: installation and configuration items, technical queries such as local system set-up, applying technical solutions to challenges
Level 3 Support: medium complexity configuration and technical items

Problem management, partnering with cross functional leaders to help assess root causes to technical application issues.
Provide phone and email support with the ability to log in remotely to help problem solve for technicians and customers.
Critical thinking; trouble shooting, issue documentation and maintaining standard operating procedures.
Collaborate with operations and engineering to review software enhancements and provide design feedback.
Partner with Technical Support, Business Unit R&D, and Field Service to help drive customer solutions.

What You Need

Required:

Bachelor's Degree or 6+ years of additional relevant work experience post high school diploma

Preferred:

2+ years of Networking experience , Information Technology experience, Information Systems experience or Applications experience
Customer facing support experience

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Seniority level