Support Engineer

Reliance One, Inc.

Troy (MI)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Medical, vision, and dental insurance

401k retirement plan with employer contribution

Annual bonus based on performance

11 paid holidays

Potential bursary for further education

Job summary

A growing industrial automation company in Troy, MI seeks a Support Engineer to join their team. This role involves providing after-sales technical support, on-site commissioning, and training junior engineers. Required qualifications include a degree in Mechatronics or Electrical Engineering and 3–5 years of experience in Application Engineering. Competitive salary, excellent benefits, and growth opportunities are offered.

Qualifications

3–5 years’ experience in Application Engineering.
Experience in industrial automation in automotive manufacturing sector.
Practical, hands-on technical expertise is necessary.

Responsibilities

Provide after-sales technical support focusing on industrial application engineering.
Conduct site surveys and provide project status updates.
Manage installation teams during facility installation.

Skills

Application Engineering (PLC, HMI, Robot Software Development)

Technical troubleshooting (electrical, mechanical)

Strong communication skills

Education

B.Eng Mechatronics or B.Sc Electrical Engineering

Experience in systems integration

Tools

PLC

HMI

Robotics

Job description

Location: Troy, MI | Onsite | Direct Hire

About the Role

Reliance One is seeking a Support Engineer – USA to join our client’s growing industrial automation team in Troy, Michigan. This is a direct hire opportunity with a competitive salary, excellent benefits, and a chance to play a key role in establishing a new branch for a well-established global company. As a Support Engineer, you’ll work within the industrial automation, battery assembly, and battery & component testing fields—helping drive innovation and excellence in a fast-paced, high-growth environment.

This role offers the opportunity for travel and training in South Africa, along with significant professional and personal growth potential.

Duties & Responsibilities

Remote application engineering (PLC, HMI, and Robot Software Development).
On-site commissioning of facilities in the USA when projects don’t justify sending someone from South Africa.
After-sales technical support, with a primary focus on industrial application engineering, but also electrical or mechanical troubleshooting as needed.
On-site commissioning and support of End-of-Line Testing systems.
Act as the supporting point of contact between the South African project team and USA-based activities.
Conduct site surveys, collect project information, champion customer design reviews, and provide project status updates.
Supervise and manage installation teams and subcontractors during facility installation and commissioning.
Develop the USA supplier base for competence, strategic fit, delivery, and quality.

Training

Train junior application engineers in the USA to expand skills in line with installation needs.

All activities will be supported by management and engineering teams in the USA and South Africa.

Qualifications & Requirements

Education & Experience

B.Eng Mechatronics, B.Sc Electrical Engineering, or related qualification.
3–5 years’ experience in Application Engineering (PLC, HMI, and Robot Programming).
Experience in systems integration (PLC, HMI, Robotics, Motion Control, industrial networking, LV power distribution).
Industrial automation experience in the automotive manufacturing sector.
Practical, hands-on technical expertise.

Soft Skills

Willingness and ability to travel (moderate travel required).
Entrepreneurial, dynamic, motivated, and driven with initiative and creativity.
Strong communication skills and ability to work independently.

Preferred but Not Required

Sales & Marketing experience.
International/multi-cultural exposure.

Reporting Structure

Reports directly to senior management.
Annual bonus based on individual and company performance.
401k retirement plan with 3% employer contribution.
Medical, vision, and dental insurance.
Short-term and long-term life insurance.
11 paid holidays.
Potential bursary for a Post-Graduate Degree (M.Eng or MBA).

Equal Employment Opportunity Commission (EEOC) Statement

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seniority level